topic Re: WildFire public cloud API key in General Topics

WildFire public cloud API key

komand — Tue, 20 Jun 2017 21:12:52 GMT

According to this article, my API key should be visible under Account > My Wildfire API Keys. However, the Account tab of the portal linked to does not have a section titled that, and does not display any keys anywhere else either. Does anyone know how I can obtain an API key for one of the WildFire public cloud deployments?

Re: WildFire public cloud API key

OtakarKlier — Tue, 20 Jun 2017 21:18:23 GMT

Hello,

If you go into your aupport page and then go into the wildfire portal, you should have a 'Account' button in the upper right. It should be listed in there, however it does require a Wildfire license.

Regards,

Re: WildFire public cloud API key

acc6d0b3610eec313831f7900fdbd235 — Wed, 21 Jun 2017 00:37:49 GMT

Hi @komand

First: Access the https://wildfire.paloaltonetworks.com/wildfire/dashboard and login with your customer credentials

Second: Click in "Account"

Third: Look for your API key in the table called: "My WildFire API Keys"

I hope this helps.

Re: WildFire public cloud API key

komand — Wed, 21 Jun 2017 13:59:38 GMT

Thanks all. Everything listed under the 'Account' tab is shown in the image that I have attached. There don't seem to be any API keys or any other information specific to my account. Does this mean that I don't have the proper license?

Re: WildFire public cloud API key

OtakarKlier — Thu, 22 Jun 2017 14:10:44 GMT

Hello,

When you first log into the support site and then click on 'Assests', do you see a Wildfire license listed for your PAN?

If not you may need to talk to your sales team.

Regards,

Re: WildFire public cloud API key

BPry — Thu, 22 Jun 2017 20:54:58 GMT

@komand,

It doesn't sound like you have an active subscription to WildFire and are using the free offering instead. Unless you have an active license for WildFire you won't get an API key. Hope that helps

Re: WildFire public cloud API key

Zohreh — Wed, 27 May 2020 20:40:39 GMT

I have the same problem and with a valid Wildfire license.