topic Re: Important information regarding Content Apps & Threats version 709 -dataplane restart in General Topics

Important information regarding Content Apps & Threats version 709 -dataplane restart

jdprovine — Thu, 22 Jun 2017 21:02:23 GMT

I just move to 7.1.9 about a week ago and there seem to be warning of issues with dataplane restart and I thought it was related to the threat version 709 and I am now on 710. I have seen no issues so do I still need to upgrade to 7.1.10

Re: Important information regarding Content Apps & Threats version 709 -dataplane restart

acc6d0b3610eec313831f7900fdbd235 — Fri, 23 Jun 2017 04:08:50 GMT

HI @jdprovine

I just wanted to provide an update regarding the Palo Alto Content Apps & Threats version 709.

As you've mentioned, Palo Alto Networks has issued an advisory last week about Dynamic Content Update problems, that caused platforms running specific PAN-OS release versions to restart its dataplane.
https://live.paloaltonetworks.com/t5/Customer-Advisories/UPDATED-Important-information-regarding-Content-Apps-amp-Threats/ta-p/161418

A customer notice has just been released today (06/22/2017) regarding a hotfix to address the issue; however the official recommendation is that customers running PAN-OS 7.1.9 upgrade their firewalls to PAN-OS 7.1.10.

To facilitate the update process for customers who cannot imminently update their firewalls to PAN-OS 7.1.10, Palo Alto has made a hotfix available (PAN-OS 7.1.9-h4) on Wednesday, June 21 that includes a fix for this regression.

I hope this helps.

Follow me on twitter @willguibr

Re: Important information regarding Content Apps & Threats version 709 -dataplane restart

jdprovine — Fri, 23 Jun 2017 13:10:26 GMT

@acc6d0b3610eec313831f7900fdbd235

I went ahead and upgraded to 7.1.10 just to be safe. Just curious does the hot fix require a reboot at all?

Re: Important information regarding Content Apps & Threats version 709 -dataplane restart

jdprovine — Fri, 23 Jun 2017 13:11:11 GMT

@acc6d0b3610eec313831f7900fdbd235

One more thing if you are on 710 and not 709 but on 7.1.9 is the dataplane reboot still and issue?

Re: Important information regarding Content Apps & Threats version 709 -dataplane restart

BPry — Fri, 23 Jun 2017 13:26:21 GMT

@jdprovine,

Content update 710 and future content updates will include a process designed around getting the content updates to not trigger a dataplane reboot on affected software versions; that being said the only true fix that does not include work arounds on PAs side of things are once you are no longer on an effected software release.

There is a lot of information in the actual advisory but at this point I think it's safe to say that the only course of action is for anybody that is running effected software versions to update to the latest maintenance release as the changes that PA has had to make to guarantee that the dataplane will not restart are a limiting factor in the firewalls day to day operations.

Re: Important information regarding Content Apps & Threats version 709 -dataplane restart

jdprovine — Fri, 23 Jun 2017 13:41:28 GMT

@BPry

Yes I figured it was safer to upgrade to 7.1.10 than to wonder, though I had not had any issues and my threat ID was at 710 but the initial notifications sounded like it was an issue with 709 interacting with certain os's such as 7.1.9. I am just curious if I had stayed on 7.1.9 with 710 if I would have had any issues with the dataplane

Re: Important information regarding Content Apps & Threats version 709 -dataplane restart

BPry — Fri, 23 Jun 2017 13:43:57 GMT

@jdprovine,

No, but the fix for this was that once a new content update is installed all existing sessions pre-install will transition to layer-4 inspection and then once the new content update is fully installed new sessions will again process with layer-7 inspection. Obviously since your dropping existing sessions down to layer-4 the solution is less than ideal, however it's a good bit better than having your dataplane restart I guess.

Re: Important information regarding Content Apps & Threats version 709 -dataplane restart

jdprovine — Fri, 23 Jun 2017 13:54:31 GMT

@BPry

Well I am on 7.1.10 now either way I was just curious if the issue was resolved by going to 710 even if I had stayed on 7.1.9