topic Re: OSError: [Errno20] Not a directory: '/mnt/swm' during upgrade attempt in General Topics

OSError: [Errno20] Not a directory: '/mnt/swm' during upgrade attempt

RavKam — Mon, 26 Jun 2017 07:43:36 GMT

Hi,

Anyone got a message like this ?

Warnings:

Details:Failed to install 7.1.9-h4 with the following errors.

SW version is 7.1.9-h4

Installing [content ] into partition "pancfg"

Traceback (most recent call last):

File "/usr/local/bin/swm", line 10, in ?

swmmain.main(sys.argv[1:])

File "/usr/share/pan-swm/swmmain.py", line 94, in main

UI.runCommand(H)

File "/usr/share/pan-swm/swmcli.py", line 172, in runCommand

cmd(self.extcmds)

File "/usr/share/pan-swm/swmcli.py", line 350, in do_install

swm.swmSwRelease(self, img, patch).install()

File "/usr/lib/python2.4/site-packages/swm/release.py", line 778, in install

self.directed_install(cn, p, bootstrap=bootStrap)

File "/usr/lib/python2.4/site-packages/swm/release.py", line 716, in directed_install

rv = swc.install(cn)

File "/usr/lib/python2.4/site-packages/swm/release.py", line 89, in install

return self._install(c)

File "/usr/lib/python2.4/site-packages/swm/release.py", line 398, in _install

p.mount()

File "/usr/lib/python2.4/site-packages/swm/part.py", line 131, in mount

os.makedirs(self.dir())

File "/usr/lib/python2.4/os.py", line 156, in makedirs

makedirs(head, mode)

File "/usr/lib/python2.4/os.py", line 159, in makedirs

mkdir(name, mode)

OSError: [Errno 20] Not a directory: '/mnt/swm'

Failed to install version 7.1.9-h4 type panos

Any solution ?

Cheers,

Rav

Re: OSError: [Errno20] Not a directory: '/mnt/swm' during upgrade attempt

BPry — Fri, 23 Jun 2017 23:54:05 GMT

Well I'm pretty sure it's right in the sense that /mnt/swm doesn't appear to be a PA directory. I would delete of the image and redownload it and try again and see if you get the same error.

Re: OSError: [Errno20] Not a directory: '/mnt/swm' during upgrade attempt

RavKam — Sun, 25 Jun 2017 20:36:06 GMT

Well,

I've already tried your fix with: 7.1.9 reinstall, 7.1.8 downgrade, 7.1.9-h4, 7.1.10 upgrade,

disk space cleaned

all the time the same error

i.e.

show jobs id 545

Enqueued Dequeued ID Type Status Result Completed

------------------------------------------------------------------------------------------------------------------------------

2017/06/25 22:34:30 22:34:30 545 SWInstall FIN FAIL 22:34:35

Warnings:

Details:Failed to install 7.1.9-h4 with the following errors.

SW version is 7.1.9-h4

Installing [content ] into partition "pancfg"

Traceback (most recent call last):

File "/usr/local/bin/swm", line 10, in ?

swmmain.main(sys.argv[1:])

File "/usr/share/pan-swm/swmmain.py", line 94, in main

UI.runCommand(H)

File "/usr/share/pan-swm/swmcli.py", line 172, in runCommand

cmd(self.extcmds)

File "/usr/share/pan-swm/swmcli.py", line 350, in do_install

swm.swmSwRelease(self, img, patch).install()

File "/usr/lib/python2.4/site-packages/swm/release.py", line 778, in install

self.directed_install(cn, p, bootstrap=bootStrap)

File "/usr/lib/python2.4/site-packages/swm/release.py", line 716, in directed_install

rv = swc.install(cn)

File "/usr/lib/python2.4/site-packages/swm/release.py", line 89, in install

return self._install(c)

File "/usr/lib/python2.4/site-packages/swm/release.py", line 398, in _install

p.mount()

File "/usr/lib/python2.4/site-packages/swm/part.py", line 131, in mount

os.makedirs(self.dir())

File "/usr/lib/python2.4/os.py", line 156, in makedirs

makedirs(head, mode)

File "/usr/lib/python2.4/os.py", line 159, in makedirs

mkdir(name, mode)

OSError: [Errno 20] Not a directory: '/mnt/swm'

Failed to install version 7.1.9-h4 type panos

:^S

Re: OSError: [Errno20] Not a directory: '/mnt/swm' during upgrade attempt

RavKam — Thu, 29 Jun 2017 15:29:55 GMT

Really no response ?

Nobody's facing this issue ?

Also support ?

Wierd...

Re: OSError: [Errno20] Not a directory: '/mnt/swm' during upgrade attempt

BPry — Thu, 29 Jun 2017 17:03:57 GMT

@RavKam,

Have you opened a case with TAC?

Re: OSError: [Errno20] Not a directory: '/mnt/swm' during upgrade attempt

RavKam — Thu, 29 Jun 2017 18:36:17 GMT

not yet as assumed that :

-it's quite common issue

-never had such problem during past 6 upgrades

but looks like I'm the first hit by this...

Re: OSError: [Errno20] Not a directory: '/mnt/swm' during upgrade attempt

DPoppleton — Fri, 30 Jun 2017 12:34:08 GMT

What model firewall are you having problem with? I had similar problems with PA-200 which I had to RMA. Then there is this:

https://support.paloaltonetworks.com/PA200ValidationTool

There is an issue with some of the PA-200's and their SSDs.