topic Re: PA3020 no interfaces are found in General Topics

PA3020 no interfaces are found

TranceforLife — Wed, 28 Jun 2017 09:49:08 GMT

Hi All,

Weird one! HA pair 3020. The initial issue was that the action was not able to sync to passive. Attempted to restart the mgmt server, no changes. Attempted to restart the dataplane, received GUI error saying you can only restart the box manually. Manual restart didn't make any difference. Show interfaces all shows no interfaces on the device:

RMA?

Thx,

Myky

Re: PA3020 no interfaces are found

reaper — Thu, 29 Jun 2017 11:01:32 GMT

sounds like a candidate for RMA, have you opened a support case ? please share the outcome 🙂

Re: PA3020 no interfaces are found

TranceforLife — Thu, 29 Jun 2017 11:03:59 GMT

Hello @reaper

Yeah, with TAC now (00696825).

I am not even able to commit any changes or use commit force command.

Re: PA3020 no interfaces are found

TranceforLife — Thu, 29 Jun 2017 23:12:05 GMT

Heys,

This was something to do with content update crash. Commit force was giving the following error:

So after the reboot device was not able to complete auto commit. 710 was the app&threat release. TAC did try multiple options in order to recover the device, but with no avail. The decision was made to factory reset the unit and that did a trick.

Thx,

Myky