topic Re: GlobalProtect Portal konfig update on Windows in General Topics

GlobalProtect Portal konfig update on Windows

kristian — Mon, 19 Aug 2013 12:27:37 GMT

Is there a way to force an update of the GlobalProtect configuration on a windows agent?

I`m testing different configurations but the client would update the config, probably because of the "Config Refresh Interval (hours)"

Regards

Kristian

Re: GlobalProtect Portal konfig update on Windows

kprakash — Mon, 19 Aug 2013 12:32:40 GMT

The global protect gatway settings would remain persistent on the windows client, until you disconnect and connect back to the gateway, or wait for the "config refresh interval"

BR,

Karthik RP

Re: GlobalProtect Portal konfig update on Windows

mbutt — Mon, 19 Aug 2013 16:48:07 GMT

Hi Kristian,

You can refresh the config on the GP client by going to File --->rediscover network.

if you have the debug level under troubleshooting enable on the client for PanGp Service you will see the following event to verify if it refreshes the config or not

)(T2824) 08/19/13 09:43:52:252 Debug(2227): Reset network discover ready event.

(T2824) 08/19/13 09:43:52:252 Debug(2235): Logout gateways...

(T2824) 08/19/13 09:43:52:252 Debug(11000): StartThreads():

(T2824) 08/19/13 09:43:52:252 Debug(2267): User logon domain is XXXXXXXXXX

(T2824) 08/19/13 09:43:52:252 Debug(2276): pid of PanGPA is 5156, m_dwPanGpAgentPid is 5156

(T2824) 08/19/13 09:43:52:252 Debug(2405): SSO starts.

(T2824) 08/19/13 09:43:52:253 Debug( 49): CTranslate: dwSidLen is 24

(T2824) 08/19/13 09:43:52:253 Debug( 51): CTranslate: sid is XXXXXXXXXXXXXXXXXXXXX

(T2824) 08/19/13 09:43:52:254 Debug(2441): domain name XXXXXXXXXXXXXXXXXX

(T2824) 08/19/13 09:43:52:254 Debug(2446): user name XXXXXXXXX

(T2824) 08/19/13 09:43:52:254 Debug(11395): Set state to Retrieving configuration...

Let us know if this helps and did the trick for you.
Thank you

Numan

Re: GlobalProtect Portal konfig update on Windows

UhMayYeah — Mon, 19 Aug 2013 19:08:03 GMT

I suggest deleting the GP PanPortalCfg.DAT file located (by default) at the following path. C:\Users\<Windows User>.

This will force the GP Windows Agent to download the Altered config from the Portal rather than using GP config from the Local cache,when a User attempts to connect back to the Portal after disconnection.