https://live.paloaltonetworks.com/t5/general-topics/panorama-having-issue-after-after-export-the-tech-support-via/m-p/169029#M53753 <P>&nbsp;</P><P>Hi ,&nbsp;</P><P>I am having the issue after export to tech support file . there was some chnage after that , when commit getting &nbsp;the error&nbsp;</P><P>"Operation Commit<BR />Result Failed</P><P>DetailsThis config has been sanitized of password data because it was exported by a non-superuser or was part of a tech support export. Please use a non-sanitized config. (see 'phash' field for user accounts 'admin')<BR />This config has been sanitized of password data because it was exported by a non-superuser or was part of a tech support export. Please use a non-sanitized config. (see 'phash' field for user accounts 'admin')<BR />This config has been sanitized of password data because it was exported by a non-superuser or was part of a tech support export. Please use a non-sanitized config. (see 'phash' field for user accounts 'admin')<BR />This config has been sanitized of password data because it was exported by a non-superuser or was part of a tech support export. Please use a non-sanitized config. (see 'phash' field for user accounts 'admin')<BR />Configuration is invalid"</P><P>&nbsp;</P><P>as per logs it saying I do not have rights do excute this commit and&nbsp;<SPAN>Please use a non-sanitized config,(see 'phash' field for user accounts 'admin'</SPAN></P><P><SPAN>Any idea what happened .</SPAN></P> Mon, 31 Jul 2017 12:46:03 GMT NagendraSirola 2017-07-31T12:46:03Z https://live.paloaltonetworks.com/t5/general-topics/panorama-having-issue-after-after-export-the-tech-support-via/m-p/169029#M53753 <P>&nbsp;</P><P>Hi ,&nbsp;</P><P>I am having the issue after export to tech support file . there was some chnage after that , when commit getting &nbsp;the error&nbsp;</P><P>"Operation Commit<BR />Result Failed</P><P>DetailsThis config has been sanitized of password data because it was exported by a non-superuser or was part of a tech support export. Please use a non-sanitized config. (see 'phash' field for user accounts 'admin')<BR />This config has been sanitized of password data because it was exported by a non-superuser or was part of a tech support export. Please use a non-sanitized config. (see 'phash' field for user accounts 'admin')<BR />This config has been sanitized of password data because it was exported by a non-superuser or was part of a tech support export. Please use a non-sanitized config. (see 'phash' field for user accounts 'admin')<BR />This config has been sanitized of password data because it was exported by a non-superuser or was part of a tech support export. Please use a non-sanitized config. (see 'phash' field for user accounts 'admin')<BR />Configuration is invalid"</P><P>&nbsp;</P><P>as per logs it saying I do not have rights do excute this commit and&nbsp;<SPAN>Please use a non-sanitized config,(see 'phash' field for user accounts 'admin'</SPAN></P><P><SPAN>Any idea what happened .</SPAN></P> Mon, 31 Jul 2017 12:46:03 GMT https://live.paloaltonetworks.com/t5/general-topics/panorama-having-issue-after-after-export-the-tech-support-via/m-p/169029#M53753 NagendraSirola 2017-07-31T12:46:03Z https://live.paloaltonetworks.com/t5/general-topics/panorama-having-issue-after-after-export-the-tech-support-via/m-p/169044#M53754 <P>when you export a techsupport file, the configuration file contained therein is sanitized of sensitive data to prevent your password hash etc to leave your company without your consent</P> <P>&nbsp;</P> <P>this allows TAC to investigate the configuration file in a way that guarantees your privacy</P> <P>this configuration file, however, cannot be used to import onto a live environment due to the sanitized nature of the file</P> <P>&nbsp;</P> <P>it appears you imported the techsupport configuration.</P> <P>yu will need to revert to running config ( panorama &gt; setup &gt; operations &gt; revert to running panorama configuration) and redo your changes before you can continue</P> Mon, 31 Jul 2017 14:03:55 GMT https://live.paloaltonetworks.com/t5/general-topics/panorama-having-issue-after-after-export-the-tech-support-via/m-p/169044#M53754 reaper 2017-07-31T14:03:55Z