topic Re: BrightCloud URL Database Not Reachable in General Topics

BrightCloud URL Database Not Reachable

almay — Wed, 21 Jan 2015 15:06:28 GMT

Anybody else having issues with the BrightCloud database not being reachable?

Get the following error message in the system log...

Cannot receive data from 'service.brightcloud.com:80' to download BrightCloud URL database

Thanks,

Re: BrightCloud URL Database Not Reachable

Mystique — Wed, 21 Jan 2015 16:05:52 GMT

Please try the steps as described in below document to test the connectivity issues:

CLI Commands for Troubleshooting BrightCloud URL Database Download

I did a quick test in the lab firewall and I am seeing same issue

admin> request url-filtering upgrade brightcloud

BrightCloud URL filtering database update initiated

admin> tail follow yes mp-log pan_bc_download.log

Jan 21 09:46:43 Loading BrightCloud URL categories...

Jan 21 09:47:54 ip 23.21.220.40 message RT time 59.825

Jan 21 09:48:54 ip 23.21.130.104 message RT time 60.044

Jan 21 09:49:55 ip 54.225.204.169 message RT time 60.663

Jan 21 09:50:55 ip 50.19.230.248 message RT time 59.964

Jan 21 09:51:00 Best IP for service.brightcloud.com is 23.21.220.40

Jan 21 09:51:00 Connected to Brightcloud update server service.brightcloud.com, initiated by 10.66.18.89

Jan 21 09:51:59 Cannot receive data from 'service.brightcloud.com:80' to download BrightCloud URL database

Jan 21 09:52:02 Error downloading latest URL database

Re: BrightCloud URL Database Not Reachable

almay — Wed, 21 Jan 2015 16:26:07 GMT

Thanks, it seems to have cleared up on its own. But will use the information provided in the future. Much appreciated.

Re: BrightCloud URL Database Not Reachable

jhartsook — Thu, 22 Jan 2015 15:58:55 GMT

Yes, I've been working with support for three days on this, seems to be okay so far today. It goes in and out of connectivity with our PA-500, and when it's out we get a high number of not-resolved sites. Support reinitialized the BrightCloud DB connection and that fixed it temporarily, then today they raised the maximum number of dynamic URL requests. Support also advised upgrading, since there is a similar known issue with the OS version we're on (6.0.1) which is resolved in 6.0.5. Planning on doing that next week. Glad to know we're not the only ones with this issue.