topic Re: failed to load: Internal memory error in General Topics

failed to load: Internal memory error

TranceforLife — Wed, 16 Aug 2017 10:07:17 GMT

Hi All,

GP gateway was working fine and suddenly stopped working. Any changes to the certificate or tls profile give the following errors:

2017-07-30 09:56:06.456 +0100 Warning: pan_cfg_sysd_parse_response_msg(pan_cfg_sysd.c:859): got error response from cfgpush.s1.comm.cfg: Error: Certificate
'GlobalProtect-GW' failed to load: Internal memory error.
Error loading vsys cfg
failed to handle CONFIG_UPDATE_START

Error: response from cfgpush.s1.dp0.comm.cfg-dp: Certificate 'GlobalProtect-GW' failed to load: Internal memory error.
Error loading vsys cfg
failed to handle CONFIG_UPDATE_START

2017-07-30 09:56:06.456 +0100 Error: pan_config_handler_sysd(pan_config_handler_sysd.c:2548): pan_config_push_phase1() failed
2017-07-30 09:56:06.456 +0100 Error: pan_ctrl_parse_config(pan_controller_proc.c:397): pan_config_handler_sysd() failed
2017-07-30 09:56:06.510 +0100 Error: pan_ctrl_config_phase1(pan_controller_proc.c:773): pan_ctrl_parse_config() failed
2017-07-30 09:56:06.510 +0100 Config commit phase1 failed
2017-07-30 09:56:06.513 +0100 Config commit phase1 abort

PA-5250 8.0.4

Re: failed to load: Internal memory error

MohamedSharief — Thu, 24 Aug 2017 12:37:00 GMT

Very interesting issue! Would like to know the solution for this.

Is restarting the management plane doesn't work?

Re: failed to load: Internal memory error

TranceforLife — Thu, 24 Aug 2017 12:45:23 GMT

We will perform another test 31st August. l will update the post after

Re: failed to load: Internal memory error

Christian_Svendsen — Wed, 30 Aug 2017 15:40:52 GMT

Have the same issue, restarting management plane is not fixing the issue.

PA-5220 with 8.0.4

Re: failed to load: Internal memory error

TranceforLife — Wed, 30 Aug 2017 15:42:23 GMT

Hi,

Thanks for your feedback. Do you get the same error when trying to tweak SSL cert profile etc?

Re: failed to load: Internal memory error

TranceforLife — Sat, 02 Sep 2017 10:16:19 GMT

Bug has been discovered by TAC which is only specific for 5200 series running on 8.0.4 (only) PAN-OS. You have an option to downgrade to 8.0.3h4 or wait for 8.0.5 release.