topic Re: Traps - Upgrading agents not working in General Topics

Traps - Upgrading agents not working

soporteseguridad — Thu, 24 Aug 2017 09:46:45 GMT

Hi,

We are trying to upgrade agents to version 4.0.3 but its not working. Its failed. I attach an image.

How can we know whats happening?any logs???

Re: Traps - Upgrading agents not working

soporteseguridad — Thu, 24 Aug 2017 13:25:51 GMT

We have the ESM server in Azure cloud. This machine is not in our domain so we think this is the problem. Not privileges to do that being out of the domain. How can we launch a masisve update from this ESM (out of domain)??? any credential manager or something like this?

Re: Traps - Upgrading agents not working

BizBo — Fri, 25 Aug 2017 20:31:24 GMT

Hi,

I did this...

The issue has been resolved and it was down to the Action rule was not be seen as new, I stopped the services and removed action.json, located in C:\ProgramData\Cyvera\LocalSystem\Data this allowed one endpoint to update.

Following discussion with PA support they suggested this query needed to be run on the SQL DB on the ESM.

DBCC CHECKIDENT('OneTimeAction',RESEED,4000)

(back up sql first)

then re-create the action and endpoints start updating.