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    <title>topic Re: ERR_SSL_PROTOCOL_ERROR GlobalProtect in General Topics</title>
    <link>https://live.paloaltonetworks.com/t5/general-topics/err-ssl-protocol-error-globalprotect/m-p/176547#M55195</link>
    <description>&lt;P&gt;&lt;a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/73599"&gt;@DocEmre&lt;/a&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Probably totally unrelated but the newest microsoft patches for .net broke some of my application on my laptop - just a thought&lt;/P&gt;</description>
    <pubDate>Thu, 14 Sep 2017 14:03:38 GMT</pubDate>
    <dc:creator>jdprovine</dc:creator>
    <dc:date>2017-09-14T14:03:38Z</dc:date>
    <item>
      <title>ERR_SSL_PROTOCOL_ERROR GlobalProtect</title>
      <link>https://live.paloaltonetworks.com/t5/general-topics/err-ssl-protocol-error-globalprotect/m-p/176530#M55187</link>
      <description>&lt;P&gt;Hi All,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;When I try to open the URL of our portal I get the following error in Chrome:&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Chrome: ERR_SSL_PROTOCOL_ERROR&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;Firefox: SSL_ERROR_HANDSHAKE_FAILURE_ALERT&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I also imported the wildcard certificate&amp;nbsp;to 'Personal' and 'Trusted Root CA.'&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Logs:&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;PanGP Service:&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;(T9576) 09/14/17 13:13:24:014 Debug(4266): NetworkConnectionMonitorThread: m_state = 0, m_bOnDemand=1, m_bAgentEnabled=1, m_bJustResumed is 0,&lt;BR /&gt;m_bHibernate is 0, m_bAgentEnabled is 1, m_bDisconnect is 1, IsConnected() is 0, IsVPNInRetry() is 0.&lt;BR /&gt;(T9576) 09/14/17 13:13:24:014 Debug(4272): NetworkConnectionMonitorThread: Detected route change, but skip network discovery.&lt;BR /&gt;(T5752) 09/14/17 13:57:10:197 Info ( 431): msgtype = setdebug&lt;BR /&gt;(T5752) 09/14/17 13:57:20:559 Error(1128): Failed to X509_LOOKUP_load_file&lt;BR /&gt;(T5752) 09/14/17 13:57:20:787 Error(8573): Portal connect timeout(0s) is outside allowed range (1-600 sec), reset back to default: 30s&lt;BR /&gt;(T5752) 09/14/17 13:57:20:787 Error(8580): Connect timeout(0s) is outside allowed range (1-600 sec), reset back to default: 60s&lt;BR /&gt;(T5752) 09/14/17 13:57:20:787 Error(8587): Receive timeout(0s) is outside allowed range (1-600 sec), reset back to default: 30s&lt;BR /&gt;(T5752) 09/14/17 13:57:20:800 Error(2214): failed to retrieve client certificate passphrase. return false.&lt;BR /&gt;(T5752) 09/14/17 13:57:20:800 Error(5176): Failed to export client cert.&lt;BR /&gt;(T1216) 09/14/17 13:57:20:820 Error(9193): GetClientIpForGateway(): invalid remote host: .&lt;BR /&gt;(T1216) 09/14/17 13:57:20:820 Error( 178): CPanGatewayList::SelectInternalGateways() - failed to retrieve client source ipv6!&lt;BR /&gt;(T1216) 09/14/17 13:57:20:868 Error(1128): Failed to X509_LOOKUP_load_file&lt;BR /&gt;(T1216) 09/14/17 13:57:21:070 Error(3778): NetworkDiscoverThread: failed to discover external network.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;PanGP Agent:&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;7:20:762 Error(1494): error = ERROR_WINHTTP_SECURE_FAILURE&lt;BR /&gt;(T11544) 09/14/17 13:57:20:762 Error(3687): winhttpObj, error! ipaddress vpn1.fake.com&lt;BR /&gt;bRetryWithoutCert is 0, bClientCertNeeded=0&lt;BR /&gt;(T10320) 09/14/17 13:57:20:970 Error(1494): error = ERROR_WINHTTP_SECURE_FAILURE&lt;BR /&gt;(T10320) 09/14/17 13:57:21:070 Error(1494): error = ERROR_WINHTTP_SECURE_FAILURE&lt;BR /&gt;(T10320) 09/14/17 13:57:21:070 Error(3687): winhttpObj, error! ipaddress vpn2.fake.com&lt;BR /&gt;bRetryWithoutCert is 0, bClientCertNeeded=0&lt;BR /&gt;(T13044) 09/14/17 14:35:41:680 Debug( 73): CTranslate: dwSidLen is 24&lt;BR /&gt;(T13044) 09/14/17 14:35:41:680 Error( 335): Failed to remove value 'LastUrl'&lt;BR /&gt;(T13044) 09/14/17 14:35:41:707 Debug(1663): GetSamlAttribute - samlsessionid = , samlusername = (T13044) 09/14/17 14:35:41:708 Debug( 73): CTranslate: dwSidLen is 24&lt;BR /&gt;(T13044) 09/14/17 14:35:41:708 Info ( 199): EVP_DecryptFinal_ex failed&lt;BR /&gt;(T13044) 09/14/17 14:35:41:708 Debug(3978): CPanClient::GetSavedPasswdAttribute - cannot resolve binarry item.&lt;BR /&gt;(T13084) 09/14/17 14:35:41:708 Debug(1864): CommandProc - 14:35:41 proceeded command=&amp;lt;request&amp;gt;&amp;lt;type&amp;gt;user_crede&lt;BR /&gt;(T13084) 09/14/17 14:35:41:708 Debug( 518): Command = &amp;lt;request&amp;gt;&amp;lt;type&amp;gt;user_credential&amp;lt;/type&amp;gt;&amp;lt;user&amp;gt;&amp;lt;/user&amp;gt;&amp;lt;passwd&amp;gt;*&amp;lt;/passwd&amp;gt;&amp;lt;pid&amp;gt;13040&amp;lt;/pid&amp;gt;&amp;lt;restart&amp;gt;true&amp;lt;/restart&amp;gt;&amp;lt;portal&amp;gt;vpn1.fake.com&amp;lt;/portal&amp;gt;&amp;lt;proxy-auto-detect&amp;gt;1&amp;lt;/proxy-auto-detect&amp;gt;&amp;lt;proxy-config-url&amp;gt;&amp;lt;/proxy-config-url&amp;gt;&amp;lt;proxy&amp;gt;&amp;lt;/proxy&amp;gt;&amp;lt;proxy-bypass&amp;gt;&amp;lt;/proxy-bypass&amp;gt;&amp;lt;proxyuser&amp;gt;&amp;lt;/proxyuser&amp;gt;&amp;lt;proxypasswd&amp;gt;&amp;lt;/proxypasswd&amp;gt;&amp;lt;checkupdate&amp;gt;no&amp;lt;/checkupdate&amp;gt;&amp;lt;allow-cached-portal&amp;gt;yes&amp;lt;/allow-cached-portal&amp;gt;&amp;lt;remember-me&amp;gt;no&amp;lt;/remember-me&amp;gt;&amp;lt;manual-select-gateway-ip&amp;gt;&amp;lt;/manual-select-gateway-ip&amp;gt;&amp;lt;portal-certificate-verification&amp;gt;yes&amp;lt;/portal-certificate-verification&amp;gt;&amp;lt;win-user&amp;gt;288900&amp;lt;/win-user&amp;gt;&amp;lt;pre-logon-then-on-demand&amp;gt;no&amp;lt;/pre-logon-then-on-demand&amp;gt;&amp;lt;user-profile-type&amp;gt;0&amp;lt;/user-profile-type&amp;gt;&amp;lt;saved-user&amp;gt;&amp;lt;/saved-user&amp;gt;&amp;lt;saved-passwd&amp;gt;&amp;lt;/saved-passwd&amp;gt;&amp;lt;portal-2fa&amp;gt;no&amp;lt;/portal-2fa&amp;gt;&amp;lt;saml_support&amp;gt;yes&amp;lt;/saml_support&amp;gt;&amp;lt;/request&amp;gt;&lt;BR /&gt;(T13044) 09/14/17 14:35:41:714 Debug( 479): CPanGASetting:OnBnClickedSave - resend credentials&lt;BR /&gt;(T13044) 09/14/17 14:35:41:714 Debug( 361): COSVersion::OSProductName - fetch OS productName successful = Windows 10 Pro&lt;BR /&gt;(T13044) 09/14/17 14:35:41:714 Debug( 361): COSVersion::OSProductName - fetch OS productName successful = Windows 10 Pro&lt;BR /&gt;(T13044) 09/14/17 14:35:41:714 Debug( 127): Skip calling GetProductInfo for Windows 10&lt;BR /&gt;(T13044) 09/14/17 14:35:41:911 Debug(3678): CPanClient::ClearHipCustomCheckInfo(): pHipCustomCheckInfo is NULL.&lt;BR /&gt;(T13044) 09/14/17 14:35:41:911 Debug(3697): CPanClient::ClearHipCustomCheckRegKeyInfo(): pHipCustomCheckRegKeyInfo is NULL.&lt;BR /&gt;(T13044) 09/14/17 14:35:41:911 Debug(2590): No IP address.&lt;BR /&gt;(T13044) 09/14/17 14:35:41:911 Debug(2442): Optional tag custom-checks does not exist.&lt;BR /&gt;(T13044) 09/14/17 14:35:41:911 Debug(3678): CPanClient::ClearHipCustomCheckInfo(): pHipCustomCheckInfo is NULL.&lt;BR /&gt;(T13044) 09/14/17 14:35:41:911 Debug(3697): CPanClient::ClearHipCustomCheckRegKeyInfo(): pHipCustomCheckRegKeyInfo is NULL.&lt;BR /&gt;(T13044) 09/14/17 14:35:41:911 Debug(3568): CPanClient::CopyHipInfo(): pSrc is NULL.&lt;BR /&gt;(T13044) 09/14/17 14:35:41:911 Debug( 980): status message received from the service:&lt;BR /&gt;&amp;lt;?xml version="1.0" encoding="UTF-8"?&amp;gt;&lt;BR /&gt;&amp;lt;response&amp;gt;&lt;BR /&gt;&amp;lt;type&amp;gt;status&amp;lt;/type&amp;gt;&lt;BR /&gt;&amp;lt;status&amp;gt;Disconnected&amp;lt;/status&amp;gt;&lt;BR /&gt;&amp;lt;protocol/&amp;gt;&lt;BR /&gt;&amp;lt;portal-config-version&amp;gt;4100&amp;lt;/portal-config-version&amp;gt;&lt;BR /&gt;&amp;lt;error/&amp;gt;&lt;BR /&gt;&amp;lt;product-version&amp;gt;4.0.2-19&amp;lt;/product-version&amp;gt;&lt;BR /&gt;&amp;lt;product-code&amp;gt;&amp;amp;quot;{51FEFA7F-12E3-45BA-8667-B6FAB36A6924}&amp;amp;quot;&amp;lt;/product-code&amp;gt;&lt;BR /&gt;&amp;lt;portal-status&amp;gt;Using cached portal config&amp;lt;/portal-status&amp;gt;&lt;BR /&gt;&amp;lt;user-name/&amp;gt;&lt;BR /&gt;&amp;lt;username-type&amp;gt;regular&amp;lt;/username-type&amp;gt;&lt;BR /&gt;&amp;lt;state&amp;gt;Retrieving configuration...&amp;lt;/state&amp;gt;&lt;BR /&gt;&amp;lt;check-version&amp;gt;no&amp;lt;/check-version&amp;gt;&lt;BR /&gt;&amp;lt;mdm-is-enabled&amp;gt;no&amp;lt;/mdm-is-enabled&amp;gt;&lt;BR /&gt;&amp;lt;gateway-list&amp;gt;gateway-list&amp;lt;/gateway-list&amp;gt;&lt;BR /&gt;&amp;lt;hip-report name="hip-report"&amp;gt;&lt;BR /&gt;&amp;lt;generate-time&amp;gt;09/14/2017 13:57:38&amp;lt;/generate-time&amp;gt;&lt;BR /&gt;&amp;lt;categories&amp;gt;&lt;BR /&gt;&amp;lt;entry name="host-info"&amp;gt;&lt;BR /&gt;&amp;lt;client-version&amp;gt;4.0.2-19&amp;lt;/client-version&amp;gt;&lt;BR /&gt;&amp;lt;os&amp;gt;Microsoft Windows 10 Pro , 64-bit&amp;lt;/os&amp;gt;&lt;BR /&gt;&amp;lt;os-vendor&amp;gt;Microsoft&amp;lt;/os-vendor&amp;gt;&lt;BR /&gt;&amp;lt;domain&amp;gt;nl.fake.com&amp;lt;/domain&amp;gt;&lt;BR /&gt;&amp;lt;host-name&amp;gt;PC9999&amp;lt;/host-name&amp;gt;&lt;BR /&gt;&amp;lt;host-id&amp;gt;8541145d-592f-4f78-a705-2ef7319fa4d8&amp;lt;/host-id&amp;gt;&lt;BR /&gt;&amp;lt;network-interface&amp;gt;&lt;BR /&gt;&amp;lt;entry name="{5D462061-2E2D-4B6C-A8BA-BA60C0CE15F2}"&amp;gt;&lt;BR /&gt;&amp;lt;description&amp;gt;PANGP Virtual Ethernet Adapter #2&amp;lt;/description&amp;gt;&lt;BR /&gt;&amp;lt;mac-address&amp;gt;02-50-41-00-00-01&amp;lt;/mac-address&amp;gt;&lt;BR /&gt;&amp;lt;ip-address&amp;gt;&lt;BR /&gt;&amp;lt;entry name="172.16.254.110"/&amp;gt;&lt;BR /&gt;&amp;lt;/ip-address&amp;gt;&lt;BR /&gt;&amp;lt;ipv6-address&amp;gt;&lt;BR /&gt;&amp;lt;entry name="fe80::3411:9b70:117a:58d1"/&amp;gt;&lt;BR /&gt;&amp;lt;/ipv6-address&amp;gt;&lt;BR /&gt;&amp;lt;/entry&amp;gt;&lt;BR /&gt;&amp;lt;entry name="{6CEE8322-0344-4822-AC3A-7766BFAA2BD0}"&amp;gt;&lt;BR /&gt;&amp;lt;description&amp;gt;Intel(R) Ethernet Connection I219-LM&amp;lt;/description&amp;gt;&lt;BR /&gt;&amp;lt;mac-address&amp;gt;28-F1-0E-2A-97-EC&amp;lt;/mac-address&amp;gt;&lt;BR /&gt;&amp;lt;ip-address&amp;gt;&lt;BR /&gt;&amp;lt;entry name="172.16.41.103"/&amp;gt;&lt;BR /&gt;&amp;lt;/ip-address&amp;gt;&lt;BR /&gt;&amp;lt;ipv6-address&amp;gt;&lt;BR /&gt;&amp;lt;entry name="fe80::c00d:84e8:df10:1c16"/&amp;gt;&lt;BR /&gt;&amp;lt;/ipv6-address&amp;gt;&lt;BR /&gt;&amp;lt;/entry&amp;gt;&lt;BR /&gt;&amp;lt;entry name="{5EA7196E-0DAE-4F36-9FBB-0F55A140E824}"&amp;gt;&lt;BR /&gt;&amp;lt;description&amp;gt;Microsoft Wi-Fi Direct Virtual Adapter&amp;lt;/description&amp;gt;&lt;BR /&gt;&amp;lt;mac-address&amp;gt;E4-A4-71-45-D6-BC&amp;lt;/mac-address&amp;gt;&lt;BR /&gt;&amp;lt;ip-address&amp;gt;&lt;BR /&gt;&amp;lt;entry name="169.254.108.100"/&amp;gt;&lt;BR /&gt;&amp;lt;/ip-(T13044) 09/14/17 14:35:41:911 Debug( 543): pManualGateways-&amp;gt;RemoveAll()&lt;BR /&gt;(T13044) 09/14/17 14:35:41:911 Debug(1191): message did not contain gateway-list.&lt;BR /&gt;(T4964) 09/14/17 14:35:41:943 Debug(3410): OID is (null)&lt;BR /&gt;(T4964) 09/14/17 14:35:41:943 Debug( 413): not force 1.2&lt;BR /&gt;(T4964) 09/14/17 14:35:41:943 Debug( 456): REUSE, set context=000001CD79A5D3D0&lt;BR /&gt;(T4964) 09/14/17 14:35:41:943 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_HANDLE_CREATED, this=000001CD79A5D3D0)&lt;BR /&gt;(T4964) 09/14/17 14:35:41:943 Debug( 508): REUSE, new session 000001CD793EE840, m_server=vpn1.fake.com, port=443&lt;BR /&gt;(T4964) 09/14/17 14:35:41:943 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_HANDLE_CREATED, this=000001CD79A5D3D0)&lt;BR /&gt;(T4964) 09/14/17 14:35:41:943 Debug( 645): setReceiveTimeOut, set time out to 30000 ms&lt;BR /&gt;(T4964) 09/14/17 14:35:41:943 Debug( 692): setConnectTimeOut, set time out to 30000 ms&lt;BR /&gt;(T4964) 09/14/17 14:35:41:943 Debug( 675): kerberos, set HTTP_OPTION_AUTOLOGON_POLICY success&lt;BR /&gt;(T4964) 09/14/17 14:35:41:943 Info (3509): winhttpObj-&amp;gt;SendRequest, first try&lt;BR /&gt;(T4964) 09/14/17 14:35:41:943 Info (1397): winhttpObj, SendRequest, bIngoreClientCert=0&lt;BR /&gt;(T4964) 09/14/17 14:35:41:944 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_RESOLVING_NAME, this=000001CD79A5D3D0)&lt;BR /&gt;(T5072) 09/14/17 14:35:41:945 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_NAME_RESOLVED, this=000001CD79A5D3D0)&lt;BR /&gt;(T5072) 09/14/17 14:35:41:945 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTING_TO_SERVER, this=000001CD79A5D3D0)&lt;BR /&gt;(T5072) 09/14/17 14:35:41:951 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTED_TO_SERVER, this=000001CD79A5D3D0)&lt;BR /&gt;(T5072) 09/14/17 14:35:41:958 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_RESOLVING_NAME, this=000001CD79A5D3D0)&lt;BR /&gt;(T5072) 09/14/17 14:35:41:958 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_NAME_RESOLVED, this=000001CD79A5D3D0)&lt;BR /&gt;(T5072) 09/14/17 14:35:41:958 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTING_TO_SERVER, this=000001CD79A5D3D0)&lt;BR /&gt;(T5072) 09/14/17 14:35:41:964 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTED_TO_SERVER, this=000001CD79A5D3D0)&lt;BR /&gt;(T5072) 09/14/17 14:35:41:971 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_RESOLVING_NAME, this=000001CD79A5D3D0)&lt;BR /&gt;(T5072) 09/14/17 14:35:41:971 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_NAME_RESOLVED, this=000001CD79A5D3D0)&lt;BR /&gt;(T5072) 09/14/17 14:35:41:971 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTING_TO_SERVER, this=000001CD79A5D3D0)&lt;BR /&gt;(T5072) 09/14/17 14:35:41:977 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTED_TO_SERVER, this=000001CD79A5D3D0)&lt;BR /&gt;(T8240) 09/14/17 14:35:41:977 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_SECURE_FAILURE, this=000001CD79A5D3D0)&lt;BR /&gt;(T8240) 09/14/17 14:35:41:977 Info (2572): winhttpObj, dwCertError is:&lt;BR /&gt;(T8240) 09/14/17 14:35:41:977 Info (2578): WINHTTP_CALLBACK_STATUS_FLAG_SECURITY_CHANNEL_ERROR&lt;BR /&gt;(T8240) 09/14/17 14:35:41:977 Debug(2585): do not force 1.2 now&lt;BR /&gt;(T8240) 09/14/17 14:35:41:977 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_REQUEST_ERROR, this=000001CD79A5D3D0)&lt;BR /&gt;(T8240) 09/14/17 14:35:41:977 Debug(2640): WINHTTP_CALLBACK_STATUS_REQUEST_ERROR, error=12175, result=5, dwCertificateError=-2147483648&lt;BR /&gt;(T8240) 09/14/17 14:35:41:977 Debug(3956): we get cert error, so remove previousCertificate&lt;BR /&gt;(T4964) 09/14/17 14:35:42:044 Debug(3916): send alive message now 3&lt;BR /&gt;(T13044) 09/14/17 14:35:42:044 Debug( 518): Command = &amp;lt;request&amp;gt;&amp;lt;type&amp;gt;pan_msg_ping&amp;lt;/type&amp;gt;&amp;lt;result&amp;gt;3&amp;lt;/result&amp;gt;&amp;lt;/request&amp;gt;&lt;BR /&gt;(T4964) 09/14/17 14:35:42:044 Info (1465): winhttpObj, get WINHTTP_CALLBACK_STATUS_REQUEST_ERROR&lt;BR /&gt;(T4964) 09/14/17 14:35:42:044 Info (1467): winhttpObj, ERROR_WINHTTP_SECURE_FAILURE set&lt;BR /&gt;(T4964) 09/14/17 14:35:42:044 Info (1032): Server cert query failed with error 12019&lt;BR /&gt;(T4964) 09/14/17 14:35:42:044 Error(1494): error = ERROR_WINHTTP_SECURE_FAILURE&lt;BR /&gt;(T4964) 09/14/17 14:35:42:044 Info ( 879): Server cert query failed with error 12019, ERROR_WINHTTP_INCORRECT_HANDLE_STATE&lt;BR /&gt;(T4964) 09/14/17 14:35:42:044 Debug(3539): do not enforce 1.2, retry it now&lt;BR /&gt;(T4964) 09/14/17 14:35:42:044 Info (1397): winhttpObj, SendRequest, bIngoreClientCert=0&lt;BR /&gt;(T4964) 09/14/17 14:35:42:044 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_RESOLVING_NAME, this=000001CD79A5D3D0)&lt;BR /&gt;(T4964) 09/14/17 14:35:42:044 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_NAME_RESOLVED, this=000001CD79A5D3D0)&lt;BR /&gt;(T4964) 09/14/17 14:35:42:044 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTING_TO_SERVER, this=000001CD79A5D3D0)&lt;BR /&gt;(T5072) 09/14/17 14:35:42:051 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTED_TO_SERVER, this=000001CD79A5D3D0)&lt;BR /&gt;(T5072) 09/14/17 14:35:42:057 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_RESOLVING_NAME, this=000001CD79A5D3D0)&lt;BR /&gt;(T5072) 09/14/17 14:35:42:057 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_NAME_RESOLVED, this=000001CD79A5D3D0)&lt;BR /&gt;(T5072) 09/14/17 14:35:42:057 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTING_TO_SERVER, this=000001CD79A5D3D0)&lt;BR /&gt;(T5072) 09/14/17 14:35:42:064 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTED_TO_SERVER, this=000001CD79A5D3D0)&lt;BR /&gt;(T5072) 09/14/17 14:35:42:071 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_RESOLVING_NAME, this=000001CD79A5D3D0)&lt;BR /&gt;(T5072) 09/14/17 14:35:42:071 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_NAME_RESOLVED, this=000001CD79A5D3D0)&lt;BR /&gt;(T5072) 09/14/17 14:35:42:071 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTING_TO_SERVER, this=000001CD79A5D3D0)&lt;BR /&gt;(T5072) 09/14/17 14:35:42:078 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTED_TO_SERVER, this=000001CD79A5D3D0)&lt;BR /&gt;(T8240) 09/14/17 14:35:42:078 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_SECURE_FAILURE, this=000001CD79A5D3D0)&lt;BR /&gt;(T8240) 09/14/17 14:35:42:078 Info (2572): winhttpObj, dwCertError is:&lt;BR /&gt;(T8240) 09/14/17 14:35:42:078 Info (2578): WINHTTP_CALLBACK_STATUS_FLAG_SECURITY_CHANNEL_ERROR&lt;BR /&gt;(T8240) 09/14/17 14:35:42:078 Debug(2585): do not force 1.2 now&lt;BR /&gt;(T8240) 09/14/17 14:35:42:078 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_REQUEST_ERROR, this=000001CD79A5D3D0)&lt;BR /&gt;(T8240) 09/14/17 14:35:42:078 Debug(2640): WINHTTP_CALLBACK_STATUS_REQUEST_ERROR, error=12175, result=5, dwCertificateError=-2147483648&lt;BR /&gt;(T8240) 09/14/17 14:35:42:078 Debug(3956): we get cert error, so remove previousCertificate&lt;BR /&gt;(T4964) 09/14/17 14:35:42:145 Debug(3916): send alive message now 3&lt;BR /&gt;(T13044) 09/14/17 14:35:42:145 Debug( 518): Command = &amp;lt;request&amp;gt;&amp;lt;type&amp;gt;pan_msg_ping&amp;lt;/type&amp;gt;&amp;lt;result&amp;gt;3&amp;lt;/result&amp;gt;&amp;lt;/request&amp;gt;&lt;BR /&gt;(T4964) 09/14/17 14:35:42:145 Info (1465): winhttpObj, get WINHTTP_CALLBACK_STATUS_REQUEST_ERROR&lt;BR /&gt;(T4964) 09/14/17 14:35:42:145 Info (1467): winhttpObj, ERROR_WINHTTP_SECURE_FAILURE set&lt;BR /&gt;(T4964) 09/14/17 14:35:42:145 Info (1032): Server cert query failed with error 12019&lt;BR /&gt;(T4964) 09/14/17 14:35:42:145 Error(1494): error = ERROR_WINHTTP_SECURE_FAILURE&lt;BR /&gt;(T4964) 09/14/17 14:35:42:145 Info ( 879): Server cert query failed with error 12019, ERROR_WINHTTP_INCORRECT_HANDLE_STATE&lt;BR /&gt;(T4964) 09/14/17 14:35:42:145 Error(3687): winhttpObj, error! ipaddress vpn1.fake.com&lt;BR /&gt;bRetryWithoutCert is 0, bClientCertNeeded=0&lt;BR /&gt;(T4964) 09/14/17 14:35:42:145 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_HANDLE_CLOSING, this=000001CD79A5D3D0)&lt;BR /&gt;(T4964) 09/14/17 14:35:42:145 Debug(2658): handle 79a3ecd0 closed&lt;BR /&gt;(T4964) 09/14/17 14:35:42:145 Debug(2662): REUSE, request closed&lt;BR /&gt;(T4964) 09/14/17 14:35:42:145 Info ( 598): wait for closing callback success!&lt;BR /&gt;(T13044) 09/14/17 14:35:42:145 Debug( 518): Command = &amp;lt;request&amp;gt;&amp;lt;type&amp;gt;https_request&amp;lt;/type&amp;gt;&amp;lt;result&amp;gt;NULL&amp;lt;/result&amp;gt;&amp;lt;/request&amp;gt;&lt;BR /&gt;(T13044) 09/14/17 14:35:42:145 Debug( 980): status message received from the service:&lt;BR /&gt;&amp;lt;?xml version="1.0" encoding="UTF-8"?&amp;gt;&lt;BR /&gt;&amp;lt;response&amp;gt;&lt;BR /&gt;&amp;lt;type&amp;gt;status&amp;lt;/type&amp;gt;&lt;BR /&gt;&amp;lt;status&amp;gt;Disconnected&amp;lt;/status&amp;gt;&lt;BR /&gt;&amp;lt;protocol/&amp;gt;&lt;BR /&gt;&amp;lt;portal-config-version&amp;gt;4100&amp;lt;/portal-config-version&amp;gt;&lt;BR /&gt;&amp;lt;error/&amp;gt;&lt;BR /&gt;&amp;lt;product-version&amp;gt;4.0.2-19&amp;lt;/product-version&amp;gt;&lt;BR /&gt;&amp;lt;product-code&amp;gt;&amp;amp;quot;{51FEFA7F-12E3-45BA-8667-B6FAB36A6924}&amp;amp;quot;&amp;lt;/product-code&amp;gt;&lt;BR /&gt;&amp;lt;portal-status&amp;gt;Invalid portal&amp;lt;/portal-status&amp;gt;&lt;BR /&gt;&amp;lt;user-name/&amp;gt;&lt;BR /&gt;&amp;lt;username-type&amp;gt;regular&amp;lt;/username-type&amp;gt;&lt;BR /&gt;&amp;lt;state&amp;gt;Disconnected&amp;lt;/state&amp;gt;&lt;BR /&gt;&amp;lt;check-version&amp;gt;no&amp;lt;/check-version&amp;gt;&lt;BR /&gt;&amp;lt;mdm-is-enabled&amp;gt;no&amp;lt;/mdm-is-enabled&amp;gt;&lt;BR /&gt;&amp;lt;gateway-list&amp;gt;gateway-list&amp;lt;/gateway-list&amp;gt;&lt;BR /&gt;&amp;lt;/response&amp;gt;&lt;/P&gt;&lt;P&gt;(T13044) 09/14/17 14:35:42:145 Debug( 543): pManualGateways-&amp;gt;RemoveAll()&lt;BR /&gt;(T13044) 09/14/17 14:35:42:145 Debug(1191): message did not contain gateway-list.&lt;BR /&gt;(T13044) 09/14/17 14:35:42:146 Debug( 982): message type from the service = portal&lt;BR /&gt;(T13044) 09/14/17 14:35:42:146 Debug( 984): received message details:&lt;BR /&gt;&amp;lt;?xml version="1.0" encoding="UTF-8"?&amp;gt;&lt;BR /&gt;&amp;lt;response&amp;gt;&lt;BR /&gt;&amp;lt;type&amp;gt;portal&amp;lt;/type&amp;gt;&lt;BR /&gt;&amp;lt;status&amp;gt;Disconnected&amp;lt;/status&amp;gt;&lt;BR /&gt;&amp;lt;protocol/&amp;gt;&lt;BR /&gt;&amp;lt;portal-config-version&amp;gt;4100&amp;lt;/portal-config-version&amp;gt;&lt;BR /&gt;&amp;lt;error/&amp;gt;&lt;BR /&gt;&amp;lt;product-version&amp;gt;4.0.2-19&amp;lt;/product-version&amp;gt;&lt;BR /&gt;&amp;lt;product-code&amp;gt;&amp;amp;quot;{51FEFA7F-12E3-45BA-8667-B6FAB36A6924}&amp;amp;quot;&amp;lt;/product-code&amp;gt;&lt;BR /&gt;&amp;lt;portal-status&amp;gt;Invalid portal&amp;lt;/portal-status&amp;gt;&lt;BR /&gt;&amp;lt;user-name/&amp;gt;&lt;BR /&gt;&amp;lt;username-type&amp;gt;regular&amp;lt;/username-type&amp;gt;&lt;BR /&gt;&amp;lt;state&amp;gt;Disconnected&amp;lt;/state&amp;gt;&lt;BR /&gt;&amp;lt;check-version&amp;gt;no&amp;lt;/check-version&amp;gt;&lt;BR /&gt;&amp;lt;mdm-is-enabled&amp;gt;no&amp;lt;/mdm-is-enabled&amp;gt;&lt;BR /&gt;&amp;lt;/response&amp;gt;&lt;/P&gt;&lt;P&gt;(T13044) 09/14/17 14:35:42:146 Debug( 543): pManualGateways-&amp;gt;RemoveAll()&lt;BR /&gt;(T14180) 09/14/17 14:35:42:455 Debug(2511): enum result is 0000000000000000&lt;BR /&gt;(T14180) 09/14/17 14:35:42:455 Debug(2537): gbCheckInsertSmardCard is false, quit the enum loop&lt;BR /&gt;(T10552) 09/14/17 14:35:42:467 Debug(2511): enum result is 0000000000000000&lt;BR /&gt;(T10552) 09/14/17 14:35:42:467 Debug(2537): gbCheckInsertSmardCard is false, quit the enum loop&lt;BR /&gt;(T1668) 09/14/17 14:35:42:478 Debug(2511): enum result is 0000000000000000&lt;BR /&gt;(T1668) 09/14/17 14:35:42:478 Debug(2537): gbCheckInsertSmardCard is false, quit the enum loop&lt;BR /&gt;(T2724) 09/14/17 14:35:42:554 Debug(2511): enum result is 0000000000000000&lt;BR /&gt;(T2724) 09/14/17 14:35:42:554 Debug(2537): gbCheckInsertSmardCard is false, quit the enum loop&lt;BR /&gt;(T7820) 09/14/17 14:35:42:566 Debug(2511): enum result is 0000000000000000&lt;BR /&gt;(T7820) 09/14/17 14:35:42:566 Debug(2537): gbCheckInsertSmardCard is false, quit the enum loop&lt;BR /&gt;(T9212) 09/14/17 14:35:42:579 Debug(2511): enum result is 0000000000000000&lt;BR /&gt;(T9212) 09/14/17 14:35:42:579 Debug(2537): gbCheckInsertSmardCard is false, quit the enum loop&lt;BR /&gt;(T13044) 09/14/17 14:35:43:143 Debug( 361): COSVersion::OSProductName - fetch OS productName successful = Windows 10 Pro&lt;BR /&gt;(T13044) 09/14/17 14:35:43:143 Debug( 361): COSVersion::OSProductName - fetch OS productName successful = Windows 10 Pro&lt;BR /&gt;(T13044) 09/14/17 14:35:43:143 Debug( 127): Skip calling GetProductInfo for Windows 10&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;I tried multiple browsers but with no one of them it works, is there some one that has a clue about this problem?&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 14 Sep 2017 12:37:27 GMT</pubDate>
      <guid>https://live.paloaltonetworks.com/t5/general-topics/err-ssl-protocol-error-globalprotect/m-p/176530#M55187</guid>
      <dc:creator>DocEmre</dc:creator>
      <dc:date>2017-09-14T12:37:27Z</dc:date>
    </item>
    <item>
      <title>Re: ERR_SSL_PROTOCOL_ERROR GlobalProtect</title>
      <link>https://live.paloaltonetworks.com/t5/general-topics/err-ssl-protocol-error-globalprotect/m-p/176539#M55189</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/73599"&gt;@DocEmre&lt;/a&gt;,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did this work previously ?&lt;/P&gt;
&lt;P&gt;Have you recently upgraded to PAN-OS 8.0.4 ?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If yes then I'd recommend that you reach out to TAC. &amp;nbsp;I've seen similar reports on 8.0.4 and you might want to verify if you are hitting a known issue.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Cheers !&lt;/P&gt;
&lt;P&gt;-Kiwi.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 14 Sep 2017 13:31:08 GMT</pubDate>
      <guid>https://live.paloaltonetworks.com/t5/general-topics/err-ssl-protocol-error-globalprotect/m-p/176539#M55189</guid>
      <dc:creator>kiwi</dc:creator>
      <dc:date>2017-09-14T13:31:08Z</dc:date>
    </item>
    <item>
      <title>Re: ERR_SSL_PROTOCOL_ERROR GlobalProtect</title>
      <link>https://live.paloaltonetworks.com/t5/general-topics/err-ssl-protocol-error-globalprotect/m-p/176540#M55190</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/11943"&gt;@kiwi&lt;/a&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Yes it did, I did not a upgrade of PAN I'm already on version 8.0.4 for like 30-35 days now.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Suddenly, it does&amp;nbsp;not work anymore since yesterday afternoon.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Cheers!&lt;/P&gt;</description>
      <pubDate>Thu, 14 Sep 2017 13:35:24 GMT</pubDate>
      <guid>https://live.paloaltonetworks.com/t5/general-topics/err-ssl-protocol-error-globalprotect/m-p/176540#M55190</guid>
      <dc:creator>DocEmre</dc:creator>
      <dc:date>2017-09-14T13:35:24Z</dc:date>
    </item>
    <item>
      <title>Re: ERR_SSL_PROTOCOL_ERROR GlobalProtect</title>
      <link>https://live.paloaltonetworks.com/t5/general-topics/err-ssl-protocol-error-globalprotect/m-p/176545#M55193</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/73599"&gt;@DocEmre&lt;/a&gt;,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you are on 8.0.4 then I recommend to reach out to support.&lt;/P&gt;
&lt;P&gt;I've seen similar reports in 8.0.4 of a&lt;SPAN&gt;ttempting to access the portal results in ERR_SSL_PROTOCOL_ERROR.&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;Better to make sure if you are hitting a known issue or not.&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;Cheers,&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;-Kim.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 14 Sep 2017 14:01:09 GMT</pubDate>
      <guid>https://live.paloaltonetworks.com/t5/general-topics/err-ssl-protocol-error-globalprotect/m-p/176545#M55193</guid>
      <dc:creator>kiwi</dc:creator>
      <dc:date>2017-09-14T14:01:09Z</dc:date>
    </item>
    <item>
      <title>Re: ERR_SSL_PROTOCOL_ERROR GlobalProtect</title>
      <link>https://live.paloaltonetworks.com/t5/general-topics/err-ssl-protocol-error-globalprotect/m-p/176547#M55195</link>
      <description>&lt;P&gt;&lt;a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/73599"&gt;@DocEmre&lt;/a&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Probably totally unrelated but the newest microsoft patches for .net broke some of my application on my laptop - just a thought&lt;/P&gt;</description>
      <pubDate>Thu, 14 Sep 2017 14:03:38 GMT</pubDate>
      <guid>https://live.paloaltonetworks.com/t5/general-topics/err-ssl-protocol-error-globalprotect/m-p/176547#M55195</guid>
      <dc:creator>jdprovine</dc:creator>
      <dc:date>2017-09-14T14:03:38Z</dc:date>
    </item>
  </channel>
</rss>

