Multiple PA-500 with PanOS 8.0.4, some SYSTEM ALERT: high : User Group count exceeds threshold of 1k

PK-GHL — Mon, 18 Sep 2017 00:42:19 GMT

Hi all,

The company have many PA-500 in HA configuration across the globe, configured by the U.S. team. After upgrade to PanOS 8.0.4, 2 of them are sending alerts like "SYSTEM ALERT : high : User Group count of 16## exceededs threshold of 1000", each of different country and small difference in user group count.

I checked the "Group Mapping Settings", it's using the LDAP Lookup method for the User Identification. It's the same config with another one that doesn't send Alerts. So I am a bit confused what to do to stop that 2 sending Alerts.

Anyone experienced same issue - same hardware, same OS version, same config but few gives Alert? I have seen https://live.paloaltonetworks.com/t5/General-Topics/SYSTEM-ALERT-high-User-Group-count-of-2358-exceededs-threshold/m-p/174373#M54804 but we are with different environment.

Email body from Alert:

domain: 1
receive_time: 2017/09/18 10:26:50
serial: x_redacted_x
seqno: 210806
actionflags: 0x8000000000000000
type: SYSTEM
subtype: userid
config_ver: 0
time_generated: 2017/09/18 10:26:50
dg_hier_level_1: 0
dg_hier_level_2: 0
dg_hier_level_3: 0
dg_hier_level_4: 0
vsys_name: 
device_name: x_redacted_x
vsys_id: 0
vsys: 
eventid: user-group-count
object: 
fmt: 0
id: 0
module: general
severity: high
opaque: User Group count of 1662 exceededs threshold of 1000

By the way, why is it "exceededs"?

Appreciate any suggestions.

Patrick.

Re: Multiple PA-500 with PanOS 8.0.4, some SYSTEM ALERT: high : User Group count exceeds threshold o

RichColeman — Tue, 19 Sep 2017 14:41:21 GMT

VM-50, VM-100, VM-300, PA-200, PA-220, PA-500, PA-800 Series, PA-3020, and PA-3050 firewalls are all restricted to 1,000 AD groups.

Basically means you can't have more than a 1000 groups imported from AD into the PAN-OS.

topic Re: Multiple PA-500 with PanOS 8.0.4, some SYSTEM ALERT: high : User Group count exceeds threshold o in General Topics

Multiple PA-500 with PanOS 8.0.4, some SYSTEM ALERT: high : User Group count exceeds threshold of 1k

Re: Multiple PA-500 with PanOS 8.0.4, some SYSTEM ALERT: high : User Group count exceeds threshold o