topic Re: will user-id upgrade will cause an outage? in General Topics

will user-id upgrade will cause an outage?

Kaliman — Tue, 19 Sep 2017 14:33:29 GMT

I am thinking to upgrade userid Current 6.0.4-3 to 7.0.8.

my current panos is 7.1.4h2

will this cause an outage to the users that are already on the firewall?

My understanding is that we will just not going to be able to map new users loggin in to the domain during this process.

please confirm.

Thank you.

Re: will user-id upgrade will cause an outage?

Mick_Ball — Tue, 19 Sep 2017 16:02:50 GMT

that will depend on the user identification timeout setting on the agent.

not sure what the default time is for this but i changed mine to 1440 (24hrs) so all my current users would be ok but yes this may cause an issue for new logins if they are outside your timeout setting. (address expired)

from what I can remember the upgrade was quick.

Re: will user-id upgrade will cause an outage?

BPry — Tue, 19 Sep 2017 16:15:49 GMT

As @Mick_Ball pointed out this entirely depends on what your timeout setting is and how your policy actually looks. Yes it's possible this will cause an outage if you have users age-out during the upgrade process and your security policies mandate user-id information.

Re: will user-id upgrade will cause an outage?

reaper — Tue, 26 Sep 2017 11:43:43 GMT

you could install a second client, that way you have full redundancy in case of outage of the first (due to error or upgrade)