topic Re: exiting because service missed too many heartbeats? in General Topics

exiting because service missed too many heartbeats?

TJTJTJTJ — Fri, 29 Sep 2017 05:13:32 GMT

Hi All,

what is SYSTEM ALERT : high : sslvpn: exiting because service missed too many heartbeats?

SYSTEM ALERT : high : l3svc: exiting because service missed too many heartbeats?

Thanks,

Re: exiting because service missed too many heartbeats?

kiwi — Fri, 29 Sep 2017 08:27:15 GMT

Hi @TJTJTJTJ,

What PAN-OS version are you running on which hardware ?

Are there any corefiles/crashes on the device ? Check with the command below

> show system files

If there are corefiles then I'd recommend reaching out to TAC to have them investigated.

Cheers !

-Kiwi

Re: exiting because service missed too many heartbeats?

TJTJTJTJ — Fri, 29 Sep 2017 09:03:23 GMT

PAN-OS version : 6.1.15

/opt/dpfs/var/cores/:
total 4.0K
drwxrwxrwx 2 root root 4.0K Nov 9 2016 crashinfo

/opt/dpfs/var/cores/crashinfo:
total 0

/var/cores/:
total 19M
-rw-rw-rw- 1 root root 39M Sep 29 16:45 l3svc_6.1.15_153.core
-rw-rw-rw- 1 root root 42M Sep 29 16:45 sslvpn_6.1.15_153.core
drwxrwxrwx 2 root root 4.0K Sep 29 16:51 crashinfo

/var/cores/crashinfo:
total 236K
-rw-rw-rw- 1 root root 6.6K Sep 29 14:33 l3svc_6.1.15_140.info
-rw-rw-rw- 1 root root 7.1K Sep 29 14:35 sslvpn_6.1.15_140.info
-rw-rw-rw- 1 root root 6.6K Sep 29 14:39 l3svc_6.1.15_141.info
-rw-rw-rw- 1 root root 7.1K Sep 29 14:41 sslvpn_6.1.15_141.info
-rw-rw-rw- 1 root root 7.4K Sep 29 14:44 l3svc_6.1.15_142.info
-rw-rw-rw- 1 root root 7.1K Sep 29 14:46 sslvpn_6.1.15_142.info
-rw-rw-rw- 1 root root 6.6K Sep 29 15:09 l3svc_6.1.15_143.info
-rw-rw-rw- 1 root root 7.1K Sep 29 15:11 sslvpn_6.1.15_143.info
-rw-rw-rw- 1 root root 7.4K Sep 29 15:14 l3svc_6.1.15_144.info
-rw-rw-rw- 1 root root 7.1K Sep 29 15:16 sslvpn_6.1.15_144.info
-rw-rw-rw- 1 root root 1.2K Sep 29 15:20 l3svc_6.1.15_145.info
-rw-rw-rw- 1 root root 7.1K Sep 29 15:22 sslvpn_6.1.15_145.info
-rw-rw-rw- 1 root root 6.6K Sep 29 15:26 l3svc_6.1.15_146.info
-rw-rw-rw- 1 root root 7.1K Sep 29 15:27 sslvpn_6.1.15_146.info
-rw-rw-rw- 1 root root 7.4K Sep 29 15:51 l3svc_6.1.15_147.info
-rw-rw-rw- 1 root root 7.1K Sep 29 15:52 sslvpn_6.1.15_147.info
-rw-rw-rw- 1 root root 7.4K Sep 29 15:56 l3svc_6.1.15_148.info

Re: exiting because service missed too many heartbeats?

kiwi — Fri, 29 Sep 2017 09:30:22 GMT

Hi @TJTJTJTJ,

First of all I would recommend to upgrade your PAN-OS version to a more recent version. You are running 6.1.15 which is almost a year old (released on 10/28/2016).

If upgrading is not an option then export those corefiles, generate a tech support file and have TAC investigate the issue. You can export the corefiles using scp or tftp

> scp export core-file ...
or
> tftp export core-file ...

Cheers !

-Kiwi.