topic Re: license transfer failed, device now stuck in General Topics

license transfer failed, device now stuck

cfc.mathew — Wed, 18 Oct 2017 05:16:32 GMT

Hey out there

I have had a failed attempt at transferring a license to a spare device.

The original device is still listed, with its licenses in tact under "devices", however the spare device no longer shows up in the "spares" list, it is in the device list with no licenses attached. Is there a way that I can reset the device back into the spares list for another attempt?

Re: license transfer failed, device now stuck

reaper — Wed, 18 Oct 2017 07:47:08 GMT

hi @cfc.mathew

There's a grace period where your 'old' device will still have licences to allow you to stage and transition to the new device

If the new device is not getting any licences if you connect it to the network and fetch the licences, you'll want to reach out to support as the Live Community will not be able to assist with that

Re: license transfer failed, device now stuck

cfc.mathew — Wed, 18 Oct 2017 23:30:48 GMT

Cheers Reaper

Yeah the issue is not so much with the device but the license portal, so you are most likely right.

Thanks again

Mat