topic Customer Account Personal Email in General Topics

Customer Account Personal Email

Justin.Abendroth — Thu, 16 Nov 2017 02:33:57 GMT

I bought a pa-220 for my own personal lab through my employer's pa vendor and I would prefer not to use my company email account just in case I were to leave my company. If that would happen, a year from now when my licenses expire, I won't be able to renew them to my pa as my corporate email account will not be accessible to me anymore.

Are there any exceptions to this or tips to make sure I am able to have a supported pa not through a corporate email account?

Re: Customer Account Personal Email

reaper — Thu, 16 Nov 2017 08:47:34 GMT

Hi Justin!

We generally dont allow private email addresses for support accounts, but if you did buy your own device we can make that happen

Please go to this page and fill out the form:

https://www.paloaltonetworks.com/services/support/login-assistance

Please make sure to put in the serial of your device, we'll then go ahead and set you up

regards!