topic PAN-DB Cloud Connectivity Issues in General Topics

PAN-DB Cloud Connectivity Issues

aarronj — Wed, 22 Nov 2017 00:03:05 GMT

Has anyone else had the issue with the firewall blocking URLs when the cloud db is not working?

I have had two issues where the firewall will not allow sites that are common and catorgorized correctly in the local db because the cloud connection is not established. Todays correction was a simple DNS fix but my question is more of function.

Is it normal for the PAN to break like this? Shouldn't the local db be suficiant for URL filtering?

Re: PAN-DB Cloud Connectivity Issues

reaper — Wed, 22 Nov 2017 09:36:55 GMT

Hi @aarronj

There is no real local db, there is a cache which may have entries idle out (BrightCloud has a static list of URLS, PANDB uses a seed file to populate the cache but these entries can also idle out)

Have you been able to confirm a URL that's being blocked is being categorized properly from the CLI? I'd guess they will be 'unknown' at that time instead of their usual category