topic Re: Error in parsing xml response in General Topics

Error in parsing xml response

nrobison — Thu, 14 Jul 2016 15:56:55 GMT

Trying to log into my FW, and keep getting this message

Re: Error in parsing xml response

reaper — Fri, 15 Jul 2016 08:34:52 GMT

try accessing the debug console https://<yourFWaddress>/debug and clearing the preferences:

additionally you could try updating all content (AppsThreats, WildFire, AV) from CLI

> request wildfire upgrade install version latest
> request content upgrade install version latest
> request anti-virus upgrade install version latest

also verify if you disk isn't full and if needed free up some space:

> show system disk-space 

Filesystem            Size  Used Avail Use% Mounted on
/dev/sda3             3.8G  2.5G  1.1G  70% /
/dev/sda5             7.6G  4.4G  2.8G  61% /opt/pancfg
/dev/sda6             3.8G  2.4G  1.3G  66% /opt/panrepo
tmpfs                 1.9G  116M  1.8G   7% /dev/shm
/dev/sda8              90G   21G   65G  24% /opt/panlogs

How and When to Clear Disk Space on the Palo Alto Networks Device

Re: Error in parsing xml response

nrobison — Fri, 15 Jul 2016 13:51:16 GMT

Thank you for the tips! The Debug did not work though

This is the Debug Screen

Here is my Disk usage

Re: Error in parsing xml response

junaid.khan — Tue, 03 Oct 2017 15:52:49 GMT

did not help either,

Re: Error in parsing xml response

nboyer137 — Wed, 06 Dec 2017 22:23:32 GMT

Did you ever find a solution? I'm having this same issue.

Re: Error in parsing xml response

khuynh — Wed, 06 Dec 2017 22:34:02 GMT

Hello Nrobison,

It can be related to a corrupted package (AV/WF).

If you are using Threat Prevention and/or WF license, please download and install again the latest packages:

> request anti-virus upgrade download latest
> request anti-virus upgrade install version latest

> request wildfire upgrade download latest
> request wildfire upgrade install version latest

If it still failed, try to restart the mgt server and the web server:

debug software restart process management-server
debug software restart process web-server

If it still failed, please open a ticket.

Re: Error in parsing xml response

k.dimitrovski — Tue, 12 Dec 2017 10:42:03 GMT

I faced the same problem on PA-3050 with PAN-OS 7.1.13 and resolved it by running:

> request wildfire downgrade install previous

Probably the wildfire update messed up something.

Re: Error in parsing xml response

Modo2016 — Mon, 02 Jul 2018 11:18:04 GMT

I ran into this same issue on a 3020 running 8.0.7.

I ended up running the commands in the following sequence as suggested in other users posts in this thread.

> request anti-virus upgrade download latest
> request anti-virus upgrade install version latest

> request wildfire downgrade install previous.

> request wildfire upgrade download latest
> request wildfire upgrade install version latest

Re: Error in parsing xml response

Retired Member — Tue, 21 Aug 2018 11:24:42 GMT

It's realy work, thx

Re: Error in parsing xml response

Jeff-Behm — Fri, 07 Sep 2018 21:18:30 GMT

this one did the trick for me.

PA-500 on V7.1.7 (several dozen other 500's on V7.1.7 do not have the issue)

request wildfire downgrade install previous

After that completed, was able to log in via the webUI and Panorama reconnected

Re: Error in parsing xml response

Prakhar — Tue, 18 Sep 2018 18:10:11 GMT

This resolved my issue. Thanks @Modo2016

Re: Error in parsing xml response

Ozamir — Wed, 29 Jul 2020 07:45:33 GMT

I can confirm this fixes the issue on PANOS 9.1.3-h3

Re: Error in parsing xml response

dlape — Mon, 07 Sep 2020 15:10:28 GMT

This worked for me today and I am running 9.0.10

Thanks very much!

Re: Error in parsing xml response

LEgbunike — Wed, 12 Jan 2022 05:49:37 GMT

this worked. thanks