Case Management Site Unavailable 6:00-7:00 p.m. PT on 12/7 for Planned Salesforce Maintenance

Retired Member — Thu, 07 Dec 2017 22:24:15 GMT

Dear valued Palo Alto Networks customer,

Please be advised that Salesforce will be performing necessary maintenance activity on Thursday, Dec. 7 from 6:00-7:00 p.m. PST and our Customer Support Portal’s (CSP) case management system will be inaccessible during this timeframe as a result of this planned maintenance.

We apologize in advance for this inconvenience and thank you for your patience.

If you have any questions or experience unusual activity related to this scheduled maintenance, our Customer Support team is available 24x7 to assist you. Please don’t hesitate to contact us at the appropriate number for your region or country listed on the following web page:

https://www.paloaltonetworks.com/company/contact-support

Thank you,

The Palo Alto Networks Support Team

Re: Case Management Site Unavailable 6:00-7:00 p.m. PST on 12/7 for Planned Salesforce Maintenance

Retired Member — Fri, 08 Dec 2017 04:29:38 GMT

The scheduled maintenance was completed at 6:45pm PST.

Thank you for your patience.

The Palo Alto Networks Support Team

topic Re: Case Management Site Unavailable 6:00-7:00 p.m. PST on 12/7 for Planned Salesforce Maintenance in General Topics

Case Management Site Unavailable 6:00-7:00 p.m. PT on 12/7 for Planned Salesforce Maintenance

Re: Case Management Site Unavailable 6:00-7:00 p.m. PST on 12/7 for Planned Salesforce Maintenance