topic Re: Unable to download 8.0.6 on PA500 in General Topics

Unable to download 8.0.6 on PA500

_slv_ — Fri, 08 Dec 2017 07:47:30 GMT

Hello

I'm preparing to migrate from 7.1 to 8.0 PANOS platform.

I have 8.0.0 downloaded and 8.0.5. I see that 8.0.6 is available for download so I tryed to do that

Unfortunetelly with error:

Operation

Download

Status

Completed

Result

Failed

Details

Successfully downloaded
Preloading into software manager
Error: Image File Authentication Error
Failed to load into software manager. Please retry.
Post processing failed. Please retry.

Update Server : updates.paloaltonetworks.com

with or without Verify Update Server Identity enabled

What's going on ? how to fix it?

Regards

Slawek

Re: Unable to download 8.0.6 on PA500

reaper — Fri, 08 Dec 2017 08:22:51 GMT

Hi @_slv_

are you already 'on' 8.0 or are you still on 7.1 ?

have you verified if there's still enough free space available in /opt/panrepo ?

you may beed to delete older images to make room for this version to download succesfully

there could have also been an issue while downloading causing the imge to become invalid (a bit got lost somewhere and now the image no longer matches the MD5, for example)

make sure there's enough free space and try downloading again

Re: Unable to download 8.0.6 on PA500

_slv_ — Fri, 08 Dec 2017 08:43:19 GMT

Hi @reaper

I'm on 7.1.11 and of course I deleted every unused old image. I have a lot of free space

admin@PA-500> show system disk-space

Filesystem            Size  Used Avail Use% Mounted on
/dev/sda3             3.8G  1.9G  1.8G  52% /
/dev/sda5             7.6G  4.2G  3.1G  58% /opt/pancfg
/dev/sda6             3.8G  1.8G  1.9G  48% /opt/panrepo
tmpfs                 961M  116M  846M  12% /dev/shm
/dev/sda8             125G   85G   34G  72% /opt/panlogs

I've tryed to downlaod x4 times ...

Re: Unable to download 8.0.6 on PA500

_slv_ — Fri, 08 Dec 2017 08:41:32 GMT

I swaped to staticupdates.paloaltonetworks.com

The same resoults 😞

Any idea to fix it?

Re: Unable to download 8.0.6 on PA500

reaper — Fri, 08 Dec 2017 08:51:23 GMT

can you try running the "check now" again (just in case somethiung went wrong with receiving the pointer for the download) and then retry the download?

Re: Unable to download 8.0.6 on PA500

_slv_ — Fri, 08 Dec 2017 11:11:58 GMT

@reaper

🙂 - That's the point!

It's seems that after changing source of updates "check now" is nessesary.

From this source I sucessfully downloaded 8.0.6

Regards

Slawe