topic Re: Palo Alto Networks Case Management portal has certificate chain issues in General Topics

Palo Alto Networks Case Management portal has certificate chain issues

eugenep — Wed, 15 Nov 2017 02:49:28 GMT

If you have a decryption policy in place to block access to untrusted sites, the case management portal https://supportcases.paloaltonetworks.com, is blocked because the certificate chain has not been set up properly.

https://www.ssllabs.com/ssltest/analyze.html?d=supportcases.paloaltonetworks.com

I have tested this from Sydney, Australia and Los Angeles, USA, both resolve to different IP addresses but both are exhbiting the same issue.

Do I raise this a standard support case?

Thanks,

Eugene

Re: Palo Alto Networks Case Management portal has certificate chain issues

reaper — Wed, 15 Nov 2017 08:37:02 GMT

Hi @eugenep

Thanks for reporting this, I'll forward this to our web team

Re: Palo Alto Networks Case Management portal has certificate chain issues

eugenep — Tue, 21 Nov 2017 00:32:43 GMT

Hi @reaper

This is still showing up as untrusted. Is anyone planning to fix this up soon?

Eugene

Re: Palo Alto Networks Case Management portal has certificate chain issues

reaper — Tue, 21 Nov 2017 09:20:30 GMT

hi @eugenep

I've forwarded your findings to our internal web team and they're looking into it, but I am not privy to their timeline

I'll update here once I have more information

Re: Palo Alto Networks Case Management portal has certificate chain issues

eugenep — Thu, 23 Nov 2017 06:54:16 GMT

Thanks again @reaper

Re: Palo Alto Networks Case Management portal has certificate chain issues

reaper — Fri, 08 Dec 2017 15:46:31 GMT

Hi @eugenep

Issue was fixed

thanks for reporting this!

Re: Palo Alto Networks Case Management portal has certificate chain issues

eugenep — Sun, 10 Dec 2017 23:01:44 GMT

Yep, looks good.

Thanks for letting me know.