topic Re: Amazon Echo Alexa video calling issues in General Topics

Amazon Echo Alexa video calling issues

hicksm — Wed, 03 Mar 2021 17:39:46 GMT

I'm a current Palo Alto Home user. I've been able to figure out issues with current APP ID's that are not listed for most home use for IOT devices. I'm trying to see if anyone has figured out how to let Amazon Echo Alexa Video calls go through using custom App ID's.

Re: Amazon Echo Alexa video calling issues

hicksm — Mon, 18 Dec 2017 01:04:22 GMT

Currently my service is running as "Any" and everything works. When i change it to "Application-Default" thats when i have the issues. I just received it for Christmas and thats when i noticed the issues.

Re: Amazon Echo Alexa video calling issues

DonohoeRobert — Tue, 19 Dec 2017 15:43:57 GMT

Hi Mate,

There is a link showing what ports [tcp/udp] are needed for the echo.

https://www.amazon.com/gp/help/customer/display.html?nodeId=201973870

ye can create services for these and apply to a service group, then use that service group instead of a 'any' in the services. Monitor the traffic going through it for a day after ye test it, and from the ACC tab, filter by sorce IP and look at the applications the echo used. Can add them to the rule then.

best regards,

Rob