topic Skype audio and video problem in General Topics

Skype audio and video problem

Radmin_85 — Wed, 20 Dec 2017 11:47:30 GMT

hello

We have some problem with skype.Inside the company we can use skype application.But when we try to call by skype outside the company call and video dont work onle chat.But inside network we can use all features.

When we test the skype without Palo Alto it works fine.What can be the reason? why Palo Alto dont pass the voice outside

Re: Skype audio and video problem

BPry — Wed, 20 Dec 2017 13:34:22 GMT

@Radmin_85,

There are quite a few things that could be going on via policy depending on if you self-host or use a hosted cloud enviroment, or simply use the consumer version of Skype. I would recommend setting up a isolated test enviroment and turning logging on the interzone-default rule to see what exactly is getting denied and work from there.

Re: Skype audio and video problem

Radmin_85 — Wed, 20 Dec 2017 17:45:44 GMT

hello

it is ordinary skype.and we didnt make any specail rule for it.

Re: Skype audio and video problem

BPry — Wed, 20 Dec 2017 18:16:39 GMT

@Radmin_85,

Then you would likely be hitting the default deny rule. Without knowning what your security policies actually look like, I would recommend you simply log the default deny rule temporarly and test and see what's getting denied.