topic Re: PANGP Virtual Adapter Not Created in General Topics

PANGP Virtual Adapter Not Created

RQinD4 — Thu, 25 Jan 2018 19:40:49 GMT

Hello,

The company I work for uses Global Protect as their VPN (transitioning from AnyConnect) and I am having an issue after install. This is a Windows 7 PC, HP Compaq Pro 6300 SFF, and it does not create the PANGP Virtual adapter. GP version 4.00.02. I have not found an issue in the knowledge base so I am asking here instead. Any insight or things I could try would be appreciated.

Thank you

Re: PANGP Virtual Adapter Not Created

OtakarKlier — Thu, 25 Jan 2018 23:20:07 GMT

Hello,

Are you rebooting between the AnyConnect uninstall and the GP client install? I dont know if that will make a difference but I know both hook the NIC pretty good.

Also a ticket to TAC might be a good idea if the reboot didnt fix it.

Regards,

Re: PANGP Virtual Adapter Not Created

RQinD4 — Fri, 26 Jan 2018 13:42:30 GMT

Yes. The Cisco client was uninstalled when Global Protect was put on and I made sure that it is gone. I have tried a reboot and no luck.

Thank you either way.