topic Re: GlobalProtect Connection Problems in General Topics

GlobalProtect Connection Problems

ptotham — Thu, 01 Feb 2018 15:36:47 GMT

Hi All

I have had to re-install a user client Global Protect Agent 2.3.3-5 as he couldn't connect, after re-installing he still cant connect and getting a error message off:

#“(T10576) 02/01/18 13:55:00:745 Debug( 226): CPanSocket::onConnect - return error code = 10061."

he is the only one in the office that is getting this, everyone else can connect fine, have gone back to our customer who provide the vpn but they are struggling to shed light on the issue .

Can anyone help me with this please?

Kind Regards

Paul

Re: GlobalProtect Connection Problems

BrianRa — Thu, 01 Feb 2018 18:10:16 GMT

Paul,

Personally I'm not sure what to tell you, this is the only article I found that may be of use to you.
https://live.paloaltonetworks.com/t5/Management-Articles/Troubleshooting-GlobalProtect/ta-p/75770

Brian

[Edit]

Maybe this isn't a PAN GP error but a Windows error.
https://social.msdn.microsoft.com/Forums/vstudio/en-US/58e420e9-43a3-4119-b541-d18158038e36/tcp-error-code-10061-no-connection-could-be-made-because-the-target-machine-actively-refused-it?forum=wcf

https://stackoverflow.com/questions/10307864/winsock-returns-10061-on-connect-only-to-localhost

[/Edit]

Re: GlobalProtect Connection Problems

jdelio — Thu, 01 Feb 2018 18:25:32 GMT

I would recommend that you look at the

'HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\GlobalProtect'

registry key. GP checks that key every time the user logs in, and starts GP.

If the key is missing then that can cause issues.

Also, it can depend on how GP was removed/reinstalled.