topic After Factory Reset Cannot connect to management server in General Topics

After Factory Reset Cannot connect to management server

clonesheep — Fri, 16 Feb 2018 08:37:18 GMT

Hi,

after i make a Factory Reset via Maintenance Mode with this HowTo -> https://live.paloaltonetworks.com/t5/Management-Articles/How-to-SSH-into-Maintenance-Mode/ta-p/59635 i cant connect via "www" to the management.

My new IP is default 192.168.1.1 and i can ping it. when connect via ssh i login with admin:admin then i see the message "System initializing; please wait... (CTRL-C to bypass) .. i wait more then 30min nothing. Then when i press CTRL-C i get the message Cannot connect to management server.

I cant start the process

debug software restart process management-server

and with show ..

> show system resources | match mgmtsrvr

i see nothing.

Via serial cable there is the same problem.

i have panOS 8.0.8.

When i use the Web login with admin:admin i get the message Connecting to Management Server failed.

Any one an idea?

Its an PA200 with panOS 8.0.8

Re: After Factory Reset Cannot connect to management server

reaper — Fri, 16 Feb 2018 10:50:24 GMT

can you try rebooting (unplug-replug) and see what happens

a PA-200 is a little slower to boot up but should not take 30 minutes after a factory reset (after an upgrade this could be possible)

If the problem persists, you may want to go into maintenance mode again and try running some diagnostics : https://live.paloaltonetworks.com/t5/Management-Articles/How-to-Run-a-Hard-Disk-Drive-Performance-Test/ta-p/53641

Re: After Factory Reset Cannot connect to management server

clonesheep — Mon, 19 Feb 2018 12:13:40 GMT

I could go into maintenance mode by booting. and then there i make a new "factory reset" and then the device cames back.

now it is every thing okay. thx a lot for help.

Re: After Factory Reset Cannot connect to management server

theonewhoknocks — Tue, 20 Feb 2018 08:45:52 GMT

Hi, I'm also experiencing this on my PA 820. Did you found out the root cause?

Re: After Factory Reset Cannot connect to management server

clonesheep — Tue, 20 Feb 2018 09:17:12 GMT

Unfortunately, no. I simply re-established the factory state.