topic Re: After installing update 8.0.8 PA3020 in FIPS\CC mode inaccessible. Device stuck in boot loop. in General Topics

After installing update 8.0.8 PA3020 in FIPS\CC mode inaccessible. Device stuck in boot loop.

Marc_Sullivan — Wed, 28 Feb 2018 13:47:22 GMT

After installing update 8.0.8 on a couple of our PA 3020s they became inaccessible using the web access and SSH. We had to do a factory reset on the devices. Every time we tried to put the devices back into FIPS\CC with 8.0.8 installed the devices would get stuck in a boot loop. We had to do a factory reset and reinstall version 8.0.7. Then we enabled FIPS\CC and restored the devices. We also updated our PA 5060s and had no problems at all.

I was wondering if anyone had experienced this problem? I haven't seen anything about this issue so far but I am holding off upgrading our PA 3050s for now.

Re: After installing update 8.0.8 PA3020 in FIPS\CC mode inaccessible. Device stuck in boot loop.

OtakarKlier — Wed, 28 Feb 2018 14:59:51 GMT

Hello,

I would open a support case and update here as well. Sounds like something could have gone awry with the upgrade?

Regards,

Re: After installing update 8.0.8 PA3020 in FIPS\CC mode inaccessible. Device stuck in boot loop.

TimVanAken — Fri, 30 Mar 2018 02:12:09 GMT

I have 2 - PA5050 having the same issue. TAC has been unable to determine the cause. Had to factory reset one and reinstall 8.0.8 and the other one I was able to roll back to 8.0.6 h3.