topic Re: Dataplane down : too many dataplane processes exited in General Topics

Dataplane down : too many dataplane processes exited

Pattarachai — Mon, 12 Mar 2018 08:06:33 GMT

Hi all, I would like to know and a reason whether why data plane restart is self when config HA and will show on system log "Dataplane down: too many data plane processes exited" because I found this issue and I don't know to fix it.

Re: Dataplane down : too many dataplane processes exited

OtakarKlier — Mon, 12 Mar 2018 14:54:09 GMT

Hello,

I would say open a support case if you havent already. Depending on your OS version, there are fixes for dataplane restarts.

Regards,

Re: Dataplane down : too many dataplane processes exited

Brandon_Wertz — Mon, 12 Mar 2018 20:14:24 GMT

What PAN-OS are you running?

What hardware platform?

Re: Dataplane down : too many dataplane processes exited

Pattarachai — Tue, 13 Mar 2018 00:54:44 GMT

@OtakarKlier @Brandon_Wertz This issue should an open support case only right?, my device detail PA-3020 OS 7.1.10.

Re: Dataplane down : too many dataplane processes exited

OtakarKlier — Tue, 13 Mar 2018 13:35:33 GMT

Hello @Pattarachai,

I would definitly start with a support case. That way they can advise if there are fixes for the condition you are facing since you are on slightly older code. They are up to 7.1.16 on the train you are currently on. You can read through the release notes but I think a support case would be quicker.

Good luck!

Re: Dataplane down : too many dataplane processes exited

bit_byte — Tue, 12 May 2020 21:18:39 GMT

@Pattarachai I am also getting the same issue. How we can fix this issue

Last non-functional state reason: Dataplane down: too many dataplane processes exited

Re: Dataplane down : too many dataplane processes exited

SutareMayur — Wed, 13 May 2020 07:54:07 GMT

Hello,

I have also faced same issue on two of my gateways. Both are having different models but were running on same code (9.0.3-h3). I had logged support case and TAC said it was due to bug (Bug ID PAN-133883). This bug is addressed in 9.0.6.

I would suggest to open support case and check if you're also hitting same bug.

Hope it helps!

Mayur