topic Re: Power Module failure in General Topics

Power Module failure

jdprovine — Fri, 09 Mar 2018 21:09:18 GMT

Is there any other way to see if a power modules as failed? I just happened to notice the LED lights were red on the front of the secondary PA but my primary PA is in another building altogether so I would not know without going over there.

Re: Power Module failure

OtakarKlier — Fri, 09 Mar 2018 21:45:21 GMT

Hello @jdprovine,

Looks like this article covers what you are looking for?

https://live.paloaltonetworks.com/t5/Learning-Articles/CLI-Commands-to-View-Hardware-Status/tac-p/155101#M832

I would hope the systems are setup to email if a hardware component failed and didtn take the box offline? I think this is a good subject to learn from and setup my own monitoring.

Regards,

Re: Power Module failure

BPry — Sun, 11 Mar 2018 01:25:59 GMT

@jdprovine,

Since @OtakarKlier already gave you the command to see if it's failed, I'll just throw in another note that you should have alerting setup on the PAN so that something like a hardware failure would actually notify you that something was wrong.

Re: Power Module failure

jdprovine — Mon, 12 Mar 2018 12:19:26 GMT

@BPry

I will definitely check out alerting

Re: Power Module failure

jdprovine — Mon, 12 Mar 2018 19:50:36 GMT

@BPry

alerting on PAN setup do you mean panorama cause we don't have that. We have syslog servers but not panorama

Re: Power Module failure

BPry — Tue, 13 Mar 2018 13:40:17 GMT

@jdprovine,

I was actually talking about configuring an 'Email' server profile, then setting up alerting utilizing the 'Log Settings' options. There you'll be able to configure System forwarding to your Email server to get alerts such as this.

Re: Power Module failure

jdprovine — Tue, 13 Mar 2018 16:53:53 GMT

@BPry @OtakarKlier

I checked and now both power supplies have been replaced on my secondary firewall in the last two years, interesting.

You can use this command to look only at the power supples

>show system environmentals power-supply

Re: Power Module failure

OtakarKlier — Tue, 13 Mar 2018 16:55:57 GMT

Hello @jdprovine,

Its good to hear that the system is back with good power supplies. Are they being fed power via a UPS? If not they could be getting dirty power causing the premature failures?

Just some thoughts.

Re: Power Module failure

BPry — Tue, 13 Mar 2018 17:09:07 GMT

I agree with @OtakarKlier, something doesn't sound right with that @jdprovine. It could be that you simply got a couple of weak power supplies, but I'd say it's more likely that you either aren't feeding the power through a UPS or other power conditioner or that whatever you are using is having some issues cleaning up the power the firewall is being suplied.

Re: Power Module failure

jdprovine — Tue, 13 Mar 2018 18:01:09 GMT

@BPry @OtakarKlier

It is on UPS always has been

Re: Power Module failure

OtakarKlier — Tue, 13 Mar 2018 18:37:22 GMT

That is always a good idea. I would check the UPS just to make sure its putting out clean power. Also I assume that temp and humidity are also being considered as well as airflow?

Re: Power Module failure

jdprovine — Wed, 14 Mar 2018 15:30:53 GMT

@OtakarKlier

The UPS was just put in last month with new wiring. the first power failure, which was power module 1 failed in April 2016 while the device was in a different building. It has been in the new building for about a year with the power module 2 failed last Friday.

Re: Power Module failure

OtakarKlier — Wed, 14 Mar 2018 15:46:43 GMT

Hmmm, perhaps its just bad luck?

Re: Power Module failure

jdprovine — Wed, 14 Mar 2018 15:50:32 GMT

@OtakarKlier

Quite possibly!!! 😛