topic Re: GlobalProtect Data File will not install in General Topics

GlobalProtect Data File will not install

kfrankovich — Mon, 12 Mar 2018 13:17:38 GMT

Greetings,

I upgraded to PAN-OS 8.1 / GP 4.1 in order to take advantage of the new interface. This is a new deployment and I didn't want to roll out the old interface to the users.

Everything went smoothly except for HIP/OPSWAT v4. I followed the instructions...but every time one of my firewalls ( i have three) tries to update the data file I get an error stating that it failed to install. HIP is essentially broken and apparently this is not a current known issue with 8.1?

Anyone have any ideas/suggestions? Seems weird I cannot do a manual install of this but oh well.

Thank you!

Re: GlobalProtect Data File will not install

AndyC_234 — Thu, 15 Mar 2018 08:31:36 GMT

You could have run 8.0.8 and still use GP 4.1, it's not necessary to run 8.1 for GP 4.1, it's backwards compatible up to PAN-OS 7.1

I don't think it's recommended yet to run 8.1 in production, new releases always tend to have a few issues.

The same goes for GP 4.1... it looks nice, and I'm sure it will be a great client, but it's not just there yet... wait until GP 4.1.2...

I would downgrade the firewall to 8.0.8, and use GP client 4.0.7 for now, despite the interface looks dated, it does not have the problems you describe and it's very stable.

Re: GlobalProtect Data File will not install

kfrankovich — Fri, 16 Mar 2018 11:12:19 GMT

8.1/4.1 so far are very stable and work great.

The only issue I have is that I cannot download the OPSWATv4 data file.

I am not interested in downgrading to get this to work. I would like the issue resolved.

If anyone out there has seen this with either the OPSWATv3 data file or the v4 data file after the upgrade, please help.

I am still working with support but as this is a new release this may be the first instance with this new bug.

Thanks in advance to anyone who can offer assistance with this issue.