topic Re: Seek for help: Failure to use Global Protect VPN in General Topics

Seek for help: Failure to use Global Protect VPN

MagicinSKY — Thu, 29 Mar 2018 16:53:10 GMT

I came into a problem for global protect VPN connection, could anyone please help me?

After installing of the GlobalProtect64.msi program(finished installtion), it didnot work on my computer(cannot establish connection, windows 8.1, 64 bits system).

I checked log files"debug_drv.log":

[Info 297]Driver inf file is installed successfully.

[Info 327]Driver install component fails with error 0x8007000D!

[Info 297]Driver inf file is installed successfully.

[Info 327]Driver install component fails with error 0x8007000D!

"PanGPS.log", :

[Info (1361)]:old registry setting LogoutRemmoveSSO not found

[Info (1361)]:old registry setting restartgpa not found

[Info (1361)]:old registry setting FlushDNS not found

[Info (1361)]:old registry setting WscAutoDetect not found

……

Error (51): Driver is not installed, reinstall it now.

I installed/repaired/uninstalled the 64 bit .msi programs for many many times, however, it did not work.

Version: windows 8.1, 64 bits system Global protect VPN version: 4.0.7-5 (4.1.0 in program register)

(C++2013 redistributable in globalprotect64.msi have also been installed)

Could anyone please help me? Look forward to your suggestions!

Re: Seek for help: Failure to use Global Protect VPN

OtakarKlier — Fri, 30 Mar 2018 20:16:32 GMT

Hello,

I would say try a newer version of GP is its available, and/or fill out a support ticket.

Regards,

Re: Seek for help: Failure to use Global Protect VPN

Remo — Sat, 31 Mar 2018 12:16:23 GMT

@MagicinSKY

Do you have other VPN software installed on your computer? And/or may be some other software that conflicts with the GP driver or is this a newly installed win8.1 without additional software?

Re: Seek for help: Failure to use Global Protect VPN

MagicinSKY — Mon, 02 Apr 2018 09:51:43 GMT

I have only used the Global Ptorect VPN, and the question came up with the installtion of this new version of GP VPN cilent. Now, the old version and new version(4.1 3.1) all have this same question, and i donnot know how to deal with it.(Before ever time of installing, I unistalled the previous installed cilent) @Remo

Re: Seek for help: Failure to use Global Protect VPN

MagicinSKY — Mon, 02 Apr 2018 09:45:32 GMT

The support in my school gave me two version of new cilent(v3.1 v4.1), the dubug log gave the same warn. However, the previous old version silent used to work well for 2 years before this updata of cilent. Now, the installtion of old version also came into the same question… I donnot know how to deal with it, every time before installtion, i deleted the old dictionary after unistalltion o>_