topic Re: When I press "Connect" button nothing happens in General Topics

When I press "Connect" button nothing happens

slovpalto — Sat, 31 Mar 2018 18:48:09 GMT

Installeds GlobalProtect 4.0.4-9 on my Mac. When I press "Connect" button nothing happens. I'm blocked, please help!

Re: When I press "Connect" button nothing happens

Remo — Sun, 01 Apr 2018 07:14:51 GMT

What MacOS version?

Re: When I press "Connect" button nothing happens

slovpalto — Sun, 01 Apr 2018 09:13:03 GMT

@Remowrote:
What MacOS version?

10.13.3

Re: When I press "Connect" button nothing happens

Remo — Sun, 01 Apr 2018 10:18:40 GMT

Did you check the Global protect logs for errors? Or may be before further troubleshooting: could you try with 4.0.7 first?

Re: When I press "Connect" button nothing happens

slovpalto — Sun, 01 Apr 2018 10:37:30 GMT

@Remowrote:
Did you check the Global protect logs for errors? Or may be before further troubleshooting: could you try with 4.0.7 first?

Checked the logs - no error signs. Maybe will try 4.0.7.

Re: When I press "Connect" button nothing happens

John_Middleton — Fri, 19 Mar 2021 20:48:29 GMT

Did you ever get to the bottom of this one?

Re: When I press "Connect" button nothing happens

rohill — Tue, 31 Aug 2021 14:17:44 GMT

[10:00 AM] Hill, Ron

From the system tray, click GlobalProtect to open it.
In the top right, select Settings > General.
Under Portals, click <Portal Name> to select it, then click Delete.
In the upper right, click the X to close the window.
Go back to your system tray and click GlobalProtect to open it.
When prompted for a portal address, enter <Portal Name> then click Connect.

Re: When I press "Connect" button nothing happens

John_Middleton — Tue, 07 Dec 2021 21:37:04 GMT

Unfortunately that did not work for me. I have tried everything from uninstalling, reinstalling, deleting the Palo folders and changing registry settings. Its happening with multiple (but not all) machines. I also opened a ticket with support but I was just told there must be another program that is causing issues.

☹️

Re: When I press "Connect" button nothing happens

stevenhughes — Thu, 16 Dec 2021 19:20:41 GMT

John_Middleton - was this ever resolved for you? I'm having this issue with a Laptop, as well.

Re: When I press "Connect" button nothing happens

woodward.michael — Tue, 17 Sep 2024 12:36:22 GMT

Having this same issue with a new Windows 11 install. Has anyone seen a solution for it?

Re: When I press "Connect" button nothing happens

Brandon_Wertz — Tue, 17 Sep 2024 15:18:34 GMT

@woodward.michael wrote:

Having this same issue with a new Windows 11 install. Has anyone seen a solution for it?

This thread is really old, also GP version 4.0 has long been EOL. My suggestion is to ensure you're running a GP client version of 6.0 unless you need specific functionality for 6.1 or 6.2:

Re: When I press "Connect" button nothing happens

woodward.michael — Tue, 17 Sep 2024 15:20:51 GMT

Hi Brandon,

I am running GP version 6.2.2-259.

Re: When I press "Connect" button nothing happens

byoung — Fri, 01 Nov 2024 14:56:40 GMT

If you are running into this error even on the new versions of GP, most likely your GP service is hanging/stuck due to another VPN being on or a broken service connection from leaving it in sleep mode instead of powering down the day before. You can simply restart device or attempt to close and restart the PanGPS service running in task manager under GlobalProtect service or the Services tab.