topic Re: Authentication error Gprotect in General Topics

Authentication error Gprotect

soporteseguridad — Sat, 31 Mar 2018 14:35:02 GMT

Hi,

we have a cluster of PA5020 with PanOS 7.1.12. Yesterday we had a problem, the Global protect authentication was failing. So we failover the cluster and it worked again. Today this problem has happened again. Looking in bug we could be hitting this bug. So i would like to confirm if we are hitting this bug. How could we check "proxy memory". I saw this command to get proxy memory (debug dataplane pool statistics).

We see several values relate to proxy, and we dont know the value maximum for proxy memory. What should we keep in mind to get proxy memory??????

Re: Authentication error Gprotect

soporteseguridad — Mon, 02 Apr 2018 08:28:39 GMT

Any advice???

Re: Authentication error Gprotect

Remo — Mon, 02 Apr 2018 09:04:38 GMT

http://bfy.tw/HQZL

On the search result page it's the first link that will get you to the command to check proxy memory.

But to check exactly if you expetience this bug, you should open a TAC case.

Re: Authentication error Gprotect

soporteseguridad — Mon, 02 Apr 2018 11:22:13 GMT

That command is not for proxy memory. That command is to see dropped packet.

i think the only "place" to see something related to proxy memory is; debug dataplane pool statistics

Anyway we will upgrade in order to see how it goes

thanks a lot

Re: Authentication error Gprotect

Remo — Mon, 02 Apr 2018 12:12:04 GMT

The linkorder at google changed ... anyway ... did you try this command:

show system setting ssl-decrypt memory

But upgrading is anyway a good idea 😉