topic Re: Antivirus content not being updated in General Topics

Antivirus content not being updated

soporteseguridad — Wed, 24 Jun 2020 11:31:16 GMT

Re: Antivirus content not being updated

Chacko42 — Fri, 06 Apr 2018 09:32:23 GMT

I have similar issues in cluster deployments.

Please check if something error-like is logged in the ms.log file and post the output (during the "look for updates time" (on both cluster nodes)

less mp-log ms.log

Re: Antivirus content not being updated

soporteseguridad — Fri, 06 Apr 2018 10:03:27 GMT

2018-04-06 08:33:06.350 +0200 File successfully downloaded

2018-04-06 08:33:06.350 +0200 File '/opt/pancfg/mgmt/av-images/panup-all-antivirus-2571-3067.tgz' successfully downloaded for post_proc_cont.

2018-04-06 08:33:38.162 +0200 Error: pan_get_current_gp_datafile_release_date(pan_cfg_utils.c:5526): Failed to parse file /opt/pancfg/mgmt/global-protect/av-data/av_data_file.dat

2018-04-06 08:33:38.337 +0200 client dagger reported op command was SUCCESSFUL

2018-04-06 08:33:38.380 +0200 client dagger reported op command was SUCCESSFUL

2018-04-06 08:33:38.464 +0200

Why is not installing the new AV?

Re: Antivirus content not being updated

soporteseguridad — Mon, 09 Apr 2018 07:23:25 GMT

any idea?

Re: Antivirus content not being updated

RyanGates — Tue, 10 Apr 2018 12:29:36 GMT

Same issue here. Seems to be related to PANOS 8 and up. We have another firewall running 7.1.6 and it has no issues. I just opened a ticket with support. I will update if they fix this issue with me.

Re: Antivirus content not being updated

soporteseguridad — Tue, 10 Apr 2018 12:49:20 GMT

We have changed the time for schedule download/installation and now its working.

Re: Antivirus content not being updated

RyanGates — Tue, 10 Apr 2018 15:53:08 GMT

I just did that now and will see if that fixes the issue. Thank you for your post!