topic Re: Restart daemons/services in General Topics

Restart daemons/services

SDorsey — Thu, 26 Mar 2015 15:23:22 GMT

Is there a way to manually restart daemons and services in the CLI?

I have a box with sslvpn configured. The sslvpn suddenly stopped working and the portal page doesn't load. I double checked the config and the traffic logs show the traffic as being allowed and no threat/url logs being matched. I would like to try restarting just the services before restarting the box.

Re: Restart daemons/services

gbogojevic — Thu, 26 Mar 2015 16:56:41 GMT

Hi,

Yes, you can use following command " debug software restart <process>" to restart specific process.

Re: Restart daemons/services

rrajendran — Thu, 26 Mar 2015 19:39:40 GMT

Hi Dorsey,

As it is related to SSL VPN, you can try restarting the below services:

debug software restart sslmgr

debug software restart sslvpn-web-server

debug software restart management-server

Regards,

Ramya

Re: Restart daemons/services

rrajendran — Thu, 26 Mar 2015 19:40:06 GMT

Hi Dorsey,

As it is related to SSL VPN, you can try restarting the below services:

debug software restart sslmgr

debug software restart sslvpn-web-server

debug software restart management-server

Regards,

Ramya

Re: Restart daemons/services

nnayak2 — Fri, 27 Mar 2015 00:49:33 GMT

Hi Dorsey,

You can try restarting the management server as below.

debug software restart management-server

If it was working before then was something changed from certificate point of view?

You can check if the certificate that you are referencing for portal page is still valid or not.

Also check of the portal login page is enabled as below link

How to Disable the GlobalProtect Portal Login Page

Thanks,

Nitesh

Re: Restart daemons/services

SDorsey — Fri, 27 Mar 2015 17:12:18 GMT

Thank you.

The processing restarting did not fix the issue. The portal page is enabled. There were no firewall config changes.

On Tuesday, everything was working as expected. On Wednesday, the client reported vpn clients could not connect. No config changes were made in this window. I will try restarting the box to see if it has any effect.

Re: Restart daemons/services

rrajendran — Fri, 27 Mar 2015 17:29:33 GMT

Hi Dorsey,

Sure. You can try re-starting the box and if that does not help, attach the PAN-GPS logs from the client for analaysis.

Regards,

Ramya

Re: Restart daemons/services

SDorsey — Fri, 27 Mar 2015 17:34:45 GMT

After applying 6.1.3 and rebooting, this issue was resolved. Was on 6.1.0.

Re: Restart daemons/services

yarinbenado — Wed, 15 Apr 2015 23:48:21 GMT

What made you decide to apply 6.1.3?