topic Re: ACC Report mismatch some during time in General Topics

ACC Report mismatch some during time

Pattarachai — Tue, 17 Apr 2018 10:21:31 GMT

Hi all, I found the issue about ACC report mismatch some during the time

Symptom: I try to compare between during time last 24 hour and last 7 days is found mismatch which lasts 24 hours have traffic more than 18 G but last 7 days have traffic 500 M( Report user activity application )example: last 24 hours have to use application google-base more than 17G but last 7 days not show traffic application google-base, I would like to know why the mismatch

Re: ACC Report mismatch some during time

BPry — Tue, 17 Apr 2018 17:14:15 GMT

@Pattarachai,

Are you selecting 'Last 7 Days' or 'Last 7 Calendar Days'?

Re: ACC Report mismatch some during time

Pattarachai — Wed, 18 Apr 2018 00:46:43 GMT

@BPry I choose Last 7 days

Re: ACC Report mismatch some during time

BPry — Wed, 18 Apr 2018 12:52:19 GMT

@Pattarachai,

Can you take a screenshot of the mismatch that you are seeing. The only time that you should see a mismatch between what's reported under the ACC is if the time frame no-longer includes the same period. For example, selecting 'Last 24 Hrs' and 'Last 7 Calendar Days' wouldn't necissarly cause all of the traffic to match. In the example that you provided above, the time would overlap and all traffic would be accounted for.