topic Scheduling support sessions with end-users in General Topics

Scheduling support sessions with end-users

alexshchukin — Wed, 02 May 2018 19:29:55 GMT

I was just wondering if Palo Alto would consider scheduling support sessions with customers via https://www.timetrade.com/ or something similar. This would help to manage time coordinating support sessions.

Thanks,

Re: Scheduling support sessions with end-users

Brandon_Wertz — Wed, 02 May 2018 20:40:26 GMT

Is this a service you're trying to sell or something? I've never had an issue scheduling a support session by just calling TAC and scheduling directly with them.