topic Re: Problems after RMA in General Topics

Problems after RMA

Radmin_85 — Sat, 05 May 2018 13:10:33 GMT

hello

After RMA the device we had prepared new device.Updated software and APPs and Threats signatures and also other signatures

Then imported the old config.But there are many problems.First time after time it is impossible to update dynamic updates (wildfire,antivirus and so on).Only after dateplane restart everything works but for awhile and then again.Also time after time HA cluster gets destroyed and then again form cluster.So it is very strange

Re: Problems after RMA

BPry — Mon, 07 May 2018 17:17:10 GMT

@Radmin_85,

Did you use the old configuration as a basis to build out a configuration for the new box, or did you simply import the old configuration file from the old box?

Re: Problems after RMA

Radmin_85 — Mon, 07 May 2018 18:47:53 GMT

Import the old config from old device to new device

Re: Problems after RMA

BPry — Mon, 07 May 2018 19:07:31 GMT

@Radmin_85,

Depending on the configuration of the original unit this has been known to cause a few issues doing a straight import of the configuration. I schedule a time period where you could factory reset the device and rebuild the configuration, using the existing running-config.xml as a template on how everything was configured.