topic Re: Palo Alto upgrade and download fail in General Topics

Palo Alto upgrade and download fail

TysonLiu — Mon, 14 May 2018 01:44:23 GMT

Hi Everyone

May I ask one question for the appliance upgrade and system error message.

My appliance cannot install the any version PANOS even i tried install same version, ( current version is 8.0.7 )

it always sent me the message as below

also i tried downgrade to base img ( 8.0 ), system still display same message already.

finally i tried reboot appliance and did previous action, nothing can be change for this appliance.

the part of download, it always show me message as below

seems like one way to resolve this problem is format to factory default right?

have someone can help it?

(I also tried delete log, previous img and reboot)

Re: Palo Alto upgrade and download fail

reaper — Mon, 14 May 2018 07:56:14 GMT

looks like a sysroot partition may have gone 'missing', there may be a defect on your harddrive..

could you try booting into maintenance mode and running some disk diagnostics?

you may need to have the disk replaced

Re: Palo Alto upgrade and download fail

TysonLiu — Mon, 14 May 2018 08:21:32 GMT

Hi @reaper

thanks for the reply. it's seems like this. cuz the cannot display "debug swm status", but the appliance on production, maybe need a good time to rebooting. I'll reply this discuss when I reboot. thanks.

Re: Palo Alto upgrade and download fail

TysonLiu — Mon, 21 May 2018 16:39:38 GMT

it has been resolved, we already used format and Disk diagnosis to recovery it, because can not activity the swm process of management plane.