Issue with WF updates JOB stuck @ 0%

Rameshwar — Tue, 08 May 2018 07:20:54 GMT

one of our customer is facing an issue with Dynamic updates of WF . once the WF updates downloads automatically and starts the installation it get stuck at 0% and due to this commit job goes in queue. i have tried clearing the job manually but doesnt work and after rebooting the management plane the jobs get clear and commit is working . But when i try to download and install the WF update again it is getting stuck at 0% and again i have to reboot the management plane .Once i download the WF updates it shows that the download is successful and show the install option , but when i again click on check now the downloaded WF updates again shows download option even though it was already downloaded .

The FW PA 500 , version is 7.1.2 and i suspect this is the BUG ID related but not sure - PAN-62797 , please advise if this is the issue which we are facing so i can advise the customer to upgrade the fw .

Re: Issue with WF updates JOB stuck @ 0%

kiwi — Tue, 22 May 2018 12:59:18 GMT

Hi @Rameshwar,

It's impossible to confirm the bug without having the full details. For a confirmation please pull the tech support from the device and submit it to TAC for analysis.

That said, PAN-OS 7.1.2 is over 2 years old ... so it might be a good idea to upgrade eitherway.

Cheers !

-Kiwi.

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Issue with WF updates JOB stuck @ 0%

Re: Issue with WF updates JOB stuck @ 0%