topic Re: GP with HIP feature doesn´t work after upgrading Kaspersky to version 11 in General Topics

GP with HIP feature doesn´t work after upgrading Kaspersky to version 11

Carracido — Wed, 30 May 2018 14:55:06 GMT

I´m using a HIP profile to check if antivirus real time protection is enabled in the PC, everything was working properly until upgrading Kaspersky from version 10 to 11. I cannot connect with GP anymore. Does anyone have the same issue?

"resubmit host profile" in the agent didn´t work

I´m running Pan-OS 7.1.16 adn GP agent 3.1.6

Re: GP with HIP feature doesn´t work after upgrading Kaspersky to version 11

BPry — Wed, 30 May 2018 21:10:30 GMT

@Carracido,

What do your HIP logs say; what exactly is failing?

Re: GP with HIP feature doesn´t work after upgrading Kaspersky to version 11

LukeBullimore — Thu, 31 May 2018 08:41:31 GMT

Hi,

We had a similar thing with Avast in the past - upon speaking with TAC the resolution in 99% of cases is to upgrade the GP client. Do you get the same behavior on GP 4.1.1 for example?

Thanks,

Luke.