https://live.paloaltonetworks.com/t5/general-topics/how-to-report-false-positive-if-i-m-not-a-customer/m-p/216317#M62670 <P>Hello there,&nbsp;</P><P>I represent Kromtech company(<A href="https://kromtech.com" target="_blank">https://kromtech.com</A>) which produces MacKeeper app (<A href="https://mackeeper.com).&nbsp;" target="_blank">https://mackeeper.com).&nbsp;</A></P><P>We have report from our partners that your WildFire service marks our products as Malware.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2018-05-18 at 10.41.48 AM.png" style="width: 800px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/15359i61D3FF31C03A02B3/image-size/large/is-moderation-mode/true?v=v2&amp;px=999" role="button" title="Screen Shot 2018-05-18 at 10.41.48 AM.png" alt="Screen Shot 2018-05-18 at 10.41.48 AM.png" /></span></P><P>We would like to report false positive but I didn't find a way how to do that if I&nbsp;don't own your service. Could you please help me with that?&nbsp;<BR />Appreciate your help.<BR /><BR /></P><P>Have a nice day.</P> Fri, 01 Jun 2018 17:30:40 GMT ze0adik 2018-06-01T17:30:40Z https://live.paloaltonetworks.com/t5/general-topics/how-to-report-false-positive-if-i-m-not-a-customer/m-p/216317#M62670 <P>Hello there,&nbsp;</P><P>I represent Kromtech company(<A href="https://kromtech.com" target="_blank">https://kromtech.com</A>) which produces MacKeeper app (<A href="https://mackeeper.com).&nbsp;" target="_blank">https://mackeeper.com).&nbsp;</A></P><P>We have report from our partners that your WildFire service marks our products as Malware.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2018-05-18 at 10.41.48 AM.png" style="width: 800px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/15359i61D3FF31C03A02B3/image-size/large/is-moderation-mode/true?v=v2&amp;px=999" role="button" title="Screen Shot 2018-05-18 at 10.41.48 AM.png" alt="Screen Shot 2018-05-18 at 10.41.48 AM.png" /></span></P><P>We would like to report false positive but I didn't find a way how to do that if I&nbsp;don't own your service. Could you please help me with that?&nbsp;<BR />Appreciate your help.<BR /><BR /></P><P>Have a nice day.</P> Fri, 01 Jun 2018 17:30:40 GMT https://live.paloaltonetworks.com/t5/general-topics/how-to-report-false-positive-if-i-m-not-a-customer/m-p/216317#M62670 ze0adik 2018-06-01T17:30:40Z https://live.paloaltonetworks.com/t5/general-topics/how-to-report-false-positive-if-i-m-not-a-customer/m-p/216397#M62681 <P>Probably best to report this over in the Virus Total forum.&nbsp; This is monitored by the threat team to change file verdicts.</P><P>&nbsp;</P><P><A href="https://live.paloaltonetworks.com/t5/VirusTotal/bd-p/VirusTotal_Discussions" target="_blank">https://live.paloaltonetworks.com/t5/VirusTotal/bd-p/VirusTotal_Discussions</A></P><P>&nbsp;</P><P>&nbsp;</P> Sat, 02 Jun 2018 14:30:12 GMT https://live.paloaltonetworks.com/t5/general-topics/how-to-report-false-positive-if-i-m-not-a-customer/m-p/216397#M62681 pulukas 2018-06-02T14:30:12Z