topic Re: How PA transceiver warranty? in General Topics

How PA transceiver warranty?

JoyLiu0331 — Tue, 29 May 2018 10:09:47 GMT

Hi All,

I have a question about paloaltonetworks transceiver warranty.

If I order some transceivers e.g. PAN-SFP-PLUS-LR or PAN-SFP-PLUS-SR from paloaltonetworks , how the warranty about those transceivers? The same warranty with hardware FW platform ? or anothers ?

Thanks.

Joy Liu

Re: How PA transceiver warranty?

kiwi — Tue, 29 May 2018 11:58:25 GMT

Hi @JoyLiu0331,

I'm not sure how warranty works for transceivers.

I'd recommend reaching out to your sales representative to get a definitive answer on that.

Cheers !

-Kiwi.

Re: How PA transceiver warranty?

pulukas — Sat, 02 Jun 2018 14:14:58 GMT

Ours were tied to the support contract on the device we purchased the transcievers for. As long as we keep support current the optics were also covered.

This is from several years ago, so you should verify with your current sales team.

Re: How PA transceiver warranty?

JoyLiu0331 — Sun, 03 Jun 2018 16:17:29 GMT

Hello Pulukas,

Thank you for your feedbacks.

Per you know, Is there any docs or links that to explain about transcievers warranty works？

I just want to verify that if any docs to explain it or only can be confirmed from sales teams ?

Thanks.

Regards,

Joy Liu

Re: How PA transceiver warranty?

pulukas — Mon, 04 Jun 2018 10:03:28 GMT

I also don't see any official public documents with the optic warranty information. You are going to need to get that from your account team to verify what the coverage is.

Re: How PA transceiver warranty?

JoyLiu0331 — Mon, 04 Jun 2018 10:16:24 GMT

Hello Steve,

Thank you for the feedbacks, I will reach our local sales teams and verify it.

If any further news, I will also update here.

Kindly thank you for your suggestion.

Regards,

Joy Liu