topic Re: High Sierra and GP 4.0.5 in General Topics

High Sierra and GP 4.0.5

wicklunds — Thu, 31 May 2018 18:47:49 GMT

When installing GlobalProject on High Sierra we can connect to our site and install the software. When we enter the portal and connect we just see a spinning disc. It never connects, never asks for credentials. This only happens on High Sierra.

Re: High Sierra and GP 4.0.5

BPry — Fri, 01 Jun 2018 14:36:33 GMT

@wicklunds,

That's a little odd seeing as High Sierra was supported since 4.0.3. Do the log files give you any indication into why this is failing at all?

Re: High Sierra and GP 4.0.5

wicklunds — Mon, 04 Jun 2018 12:21:48 GMT

No, but we are a windows shop and only have a couple of employees that use Macs from home. Trying to get one now so I can see it in real time and get the log files.

Re: High Sierra and GP 4.0.5

BPry — Mon, 04 Jun 2018 14:59:39 GMT

@wicklunds,

Ya I would say that Log files is kinda where you have to sit with this one. You could try updating the client but 4.0.5 should function perfectly fine.

Re: High Sierra and GP 4.0.5

Remo — Mon, 04 Jun 2018 16:22:54 GMT

Hi @wicklunds

Try this:

Boot mac os in recovery mode
Execute de command "spctl kext-consent add PXPZ95SK77" in the terminal (PXPZ95SK77 is the unique identifier for Palo Alto Networks)
Remove GlobalProtect for Mac OS
Reinstall GlobalProtect for Mac OS

Do you use a macbook or Mac/iMac?