Debug steps for multiple users dropped from Global protect VPN at same time

Shuttermed — Fri, 08 Jun 2018 19:11:14 GMT

We had a bunch of users loose connectivity from VPN at the same time. But our BGP connections and all network connections were fine. What steps can be taken after-the-fact to verifify if the PAN 5060 in fact caused the issue?

Re: Debug steps for multiple users dropped from Global protect VPN at same time

Raido_Rattameister — Fri, 08 Jun 2018 19:17:02 GMT

Network > GlobalProtect > Gateways > Remote Users will reveal public IP of different users.

Monitor > Traffic will show if any attempts to tcp 443 or udp 4501 from those IPs. Also check Monitor > Session for active sessions.

Monitor > System will show connection attempts and login success/failures.

Let us know your findings to go further with next steps.

topic Re: Debug steps for multiple users dropped from Global protect VPN at same time in General Topics

Debug steps for multiple users dropped from Global protect VPN at same time

Re: Debug steps for multiple users dropped from Global protect VPN at same time