topic Re: Global Protect and CCMCACHE in General Topics

Global Protect and CCMCACHE

Arena225 — Wed, 13 Jun 2018 17:54:02 GMT

I have a user that I am trying to reinstall Global Protect (v.4.0.6-7) for. However, whenever I try to install it, i get message that it is trying to find globalprotect64.msi in c:\windows\ccmcache11. CCMcache11 does not exist. So I pointed the installation to the msi file I had for it in the downloads folder but it then said it was corrupt. I tried it with several copies of the installation file and got the same issue. Can someone help me? Thanks!

Re: Global Protect and CCMCACHE

BPry — Wed, 13 Jun 2018 18:10:06 GMT

@Arena225,

Are you attempting to run the 'Repair' option through the Control Panel? I wouldn't do that; simply uninstall GlobalProtect and reinstall instead of attempting to repair the installation.

Re: Global Protect and CCMCACHE

Arena225 — Wed, 13 Jun 2018 20:22:42 GMT

Hi, thanks for the quick response. I have uninstalled it. I can't reinstall it, because I get the ccmcache error.

Re: Global Protect and CCMCACHE

OtakarKlier — Fri, 15 Jun 2018 14:19:01 GMT

Hello,

Have you tried to rename the directory and see if that helps? Also I have noticed in the past when I uninstalled GP from a client I had to reboot it prior to reinstalling (sometimes). But this was years ago so not sure it that is still the case.

Cheers!