topic Re: panMgmtPanorama2Connected custom poller = Not-Connected in General Topics

panMgmtPanorama2Connected custom poller = Not-Connected

Retired Member — Wed, 20 Jun 2018 15:52:52 GMT

can someone tell me how can we troubleshoot palo alto firewall disconnection from Panorama. I tried to check system logs but there are no enough logs to troubleshoot it.

logs

FW has lost connection to panorama, no log will be forwarded

Disconnected from Panorama Server: X.X.X.X. , source: Y.Y.Y.Y

User-ID server monitor <hostname>(vsys1): connected to X.X.X.X

Failed to connect to Panorama Server: X.X.X.X Port: 3978 Retry: 0

panMgmtPanorama2Connected custom poller = Not-Connected

after 9 minutes

panMgmtPanorama2Connected custom poller = Connected

Re: panMgmtPanorama2Connected custom poller = Not-Connected

BPry — Wed, 20 Jun 2018 17:13:13 GMT

@Retired Member,

Is the Panorama local or remote, have you verified that you aren't actually experiancing any connection issues?

Re: panMgmtPanorama2Connected custom poller = Not-Connected

anuj_mor — Wed, 20 Jun 2018 19:44:15 GMT

There are couple of articles that you should follow:

https://live.paloaltonetworks.com/t5/Management-Articles/Managed-Devices-Unable-to-Establish-Connections-to-Panorama/ta-p/53248

https://live.paloaltonetworks.com/t5/Management-Articles/Firewall-Showing-as-Disconnected-on-the-Panorama/ta-p/76666

https://live.paloaltonetworks.com/t5/Management-Articles/Troubleshooting-Panorama-Connectivity/ta-p/54224

Please post your findings after you have gone through these articles.