topic Re: Failed to get WF-500 UPDATES in General Topics

Failed to get WF-500 UPDATES

Radmin_85 — Sat, 07 Jul 2018 14:05:10 GMT

Hello all

The problem began 3-4 days ago WF -500 stop to get updates.In the Dynamic Updates section when we click check now button the updates of Antivirus and Apps and Threats is ok but not WF-500 UPDATES

Some screenshots from the inside of WF-500

Re: Failed to get WF-500 UPDATES

blabla — Sat, 07 Jul 2018 15:21:51 GMT

PA Firewall can not register in WF-500

less mp-log wf_curl.logless mp-log wf_curl.log

WF-500 return HTTP 502 (Bad Gateway) response code.

show wildfire status channel publicshow wildfire status channel public

Device registered in public cloud - OK.

show wildfire status channel privateshow wildfire status channel private

Device NOT registered in private WF-500.

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WF-500 logs

less mp-log appweb_access.log

less mp-log appweb_access.log

WF-500 registration requests return HTTP 502 error code (Bad Gateway)

less mp-log nginx_error.log

less mp-log nginx_error.log

Cant connect to appWeb unix socket (/var/tmp/appWeb.socket) and return HTTP 502 error.

show netstat allshow netstat all

Show listening WF-500 sockets, /var/tmp/appWeb.socket - not listening - WHY!!!!!

show system info

show wildfire status

show wildfire status

Please help!

Re: Failed to get WF-500 UPDATES

BPry — Sun, 08 Jul 2018 10:36:00 GMT

@Radmin_85

There are a number of known issues with WF-500 appliances and 8.1. Please reach out to TAC so that they can do diagnosis on your particular issue and I would personally suggest upgrading to 8.1.2 prior to even doing that if you want to run 8.1. Honestly I would probably have a good debate about rolling this back to 8.0.10.

Re: Failed to get WF-500 UPDATES

blabla — Mon, 09 Jul 2018 17:24:08 GMT

8.1.2 - same problem