topic Re: Paloalto PA-820 automatic restart in General Topics

Paloalto PA-820 automatic restart

wajatmaka — Mon, 06 Aug 2018 08:18:53 GMT

Dear All

I have a problem, why suddenly our paloalto PA-820 automatic reboot?

This is informations :

Software Version

8.1.2

Paloalto suddenly restart own self.

Logging :

1. flow_mgmt: Exited 4 times, must be manually recovered.
2. tasks: Exited 1 times, must be manually recovered.
3. supervisor: Exited 1 times, must be manually recovered.

4. data_plane: restarts exhausted, rebooting system

Please help me...

many thanks anyway

Re: Paloalto PA-820 automatic restart

wajatmaka — Mon, 06 Aug 2018 08:40:32 GMT

2018/08/06 14:33:24 info general general 0 Commit job succeeded. Completion time=2018/08/06 14:33:24. JobId=151. User:dwiyan.wijatmiko 2018/08/06 14:34:07 critical general general 0 flow_mgmt: Exited 4 times, must be manually recovered. 2018/08/06 14:34:09 critical general general 0 tasks: Exited 1 times, must be manually recovered. 2018/08/06 14:34:10 critical general general 0 supervisor: Exited 1 times, must be manually recovered. 2018/08/06 14:34:11 critical general general 0 The dataplane is restarting. 2018/08/06 14:34:11 info general general 0 Commit job enqueued. Enqueue time=2018/08/06 14:34:11. JobId=152. User: dwiyan.wijatmiko. Type: Par

Re: Paloalto PA-820 automatic restart

OtakarKlier — Mon, 06 Aug 2018 13:37:38 GMT

Hello,

It could be a bug? Either way I would suggest opening a suppor case.

Regards,

Re: Paloalto PA-820 automatic restart

reaper — Mon, 06 Aug 2018 14:20:31 GMT

flow_mgmt is what helps sessions get assigned to processing on the dataplane. if it halts and restarts, there is spomething preventing it from functioning properly. You could try a full reboot as a different process may be causing the issue, but if the problem persists i'd reach out to TAC

Re: Paloalto PA-820 automatic restart

wajatmaka — Wed, 08 Aug 2018 08:53:40 GMT

Hai, Yes this is bug from panos 7.1. thanks your feedback.

Re: Paloalto PA-820 automatic restart

wajatmaka — Wed, 08 Aug 2018 08:56:42 GMT

after automatic restarted by self, now I have get issue again. I wil wait for 2 weaks.if the incident recurs again, I will create ticket to support.

Many thanks for your respons.

Re: Paloalto PA-820 automatic restart

Remo — Wed, 08 Aug 2018 11:23:20 GMT

@wajatmaka

I would recommend: DO NOT wait until it happens again. Download the techsupportfile, open a case and upload the file so that it can be analyzed. Maybe there isn't an obvious reason - bad luck. But if there is something you gain 2 weeks, because if this is a bug you will have to wait anyway a few weeks/months until the fix is implemented.

Re: Paloalto PA-820 automatic restart

BPry — Wed, 08 Aug 2018 13:35:34 GMT

@wajatmaka,

Additionally to what @Remo mentioned you should always take a techsupport file and download it when you experiance an issue like this, even if you don't expect it to happen again. That way if it does and you feel the need to open a support case TAC has more information to work with.

Sometimes it's really obvious what's causing the issue; but you can also run into situations where doing things in a certain order causes issues, and you'll want all the logs you can get to speed up diagnosis on an issue like that.

Re: Paloalto PA-820 automatic restart

Olha_Osadcha — Thu, 01 Aug 2019 09:57:07 GMT

Hello @wajatmaka ,
did you resolve this issue? What it was? I have such a situation now. Thanks in advance.