topic Re: Commit Failed to send phase 1 abort ! in General Topics

Commit Failed to send phase 1 abort !

rz185016 — Tue, 21 Jan 2014 08:43:12 GMT

Hi,

My PA box keeps failing in commit and I get the attached message.

Could any one please help me decypher this, and let me know how I can

get this boy to commit to my terms !

Regards,

Tau_

Re: Commit Failed to send phase 1 abort !

HULK — Tue, 21 Jan 2014 15:15:21 GMT

Hello sir,

Could you please follow below mentioned steps:

> show system software status | match srvr >>>>>>>>> Need to verify the process ID for device-server and management-server.

> debug software restart management-server

> debug software restart device-server

> show system software status | match srvr >>>>>>>>Need to verify the process ID ( it should be a different ID after restart )

#commit

Please update the result, so that I could help you with the next troubleshooting steps.

Thanks

Re: Commit Failed to send phase 1 abort !

Hithead — Tue, 21 Jan 2014 16:40:06 GMT

which PA and version you have?

Try to install the latest PANOS (or reinstall PANOS)... We have sometimes the same issue with PA2000 series...

Re: Commit Failed to send phase 1 abort !

HULK — Fri, 24 Jan 2014 06:19:58 GMT

Do you have any updates on this issue....?

Thanks

Re: Commit Failed to send phase 1 abort !

JanisM — Fri, 24 Jan 2014 08:05:33 GMT

We got similar errors on PA500 device using 5.0.6 version. "debug software restart management-server" usually helped to get rid of this stuff for a while. Then it creeps back again. Local manager recommended to upgrade RAM, did that, also upgraded to 5.0.10 and so far I have not encountered this error so far. Will see, because usually it takes few weeks after management restart to accumulate errors again.

Re: Commit Failed to send phase 1 abort !

dieter_b — Mon, 27 Jan 2014 13:33:07 GMT

It's the same issue for 2000 series: lack of memory.

Please PA, provide a memory upgrade kit for the 2000 series !!