topic Re: tech support file in General Topics

tech support file

yannick_guenver — Wed, 21 Nov 2012 15:43:17 GMT

Hello,

Is there a way to remove "tech support file" on PAN ?

Regards,

Yannick,

Re: tech support file

shasnain — Wed, 21 Nov 2012 20:22:04 GMT

Hi Yannick,

We currently don't have the option to delete or remove a tech support file from the PAN. When you generate a new one the old one gets over written by the new one.

Thanks,

Syed Hasnain

Re: tech support file

yannick_guenver — Thu, 22 Nov 2012 08:32:30 GMT

Hi,

Thanks for your help Syed .

Regards,

Re: tech support file

ulti — Tue, 02 Jun 2015 21:28:38 GMT

curious if this has been added in 6.1+. I'd like to recover the space. Can I go through the CLI to do it?

Re: tech support file

C.Shirkoff — Thu, 28 May 2020 18:29:19 GMT

Was this followup question ever answered? I have the same question regarding 8.1.x and 9.0.x.

Re: tech support file

shawnhafen — Fri, 29 May 2020 16:57:36 GMT

There is still no way to remove the file manually however as stated previously it will auto remove the file when you generate a new one. It will also auto delete if the disk space gets low, in fact I have seen (on 7.x) low disk space cause issues generating a new tech support file because it filled up the space before it was done and then deleted itself 😄

If you are concerned about disk space you can clear some pcaps and old logs/reports from the CLI, there are several support docs and posts with more details like https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaJCAS